2016
DOI: 10.17261/pressacademia.2016118690
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Determination of twitter users sentiment polarity toward airline market

Abstract: The identification of actual and potential customers opinions and sentiments before and after purchase shapes the services offered by airlines in the airline sector as well as in every sector. In this paper, a sentiment analysis is made by compiling Twitter users' comments related to air transport. Comments of users collected from API (Application Programming Interfaces) service provided by Twitter as with many social media applications and were taken from a Java based program on a regular basis between April-… Show more

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“…Public perception regarding transit systems can be captured as an essential part of creating an appropriate and equitable service. Gathering such perceptions also holds the potential for identifying ways of increasing ridership and for exploring sources of transport-related social exclusion [22,23].…”
Section: State-of-the-artmentioning
confidence: 99%
“…Public perception regarding transit systems can be captured as an essential part of creating an appropriate and equitable service. Gathering such perceptions also holds the potential for identifying ways of increasing ridership and for exploring sources of transport-related social exclusion [22,23].…”
Section: State-of-the-artmentioning
confidence: 99%