Determinants of the Use of Relational and Nonrelational Information Sources

Zimmer, J. Christopher; Henry, Raymond M.; Butler, Brian S.

doi:10.2753/mis0742-1222240310

Cited by 73 publications

(105 citation statements)

References 74 publications

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“…Our study does not focus on the task characteristics and knowledge characteristics that influence individuals' decision to use one KSM over another because this has been examined in prior research (e.g., Daft & Lengel, 1986;Zimmer et al, 2007), and our focus was on the social context. Nevertheless, we controlled for the task characteristics and individual characteristics of respondents.…”

Section: Limitationsmentioning

confidence: 99%

“…Employees' perceptions of their managers' effectiveness also influence their evaluation of KSMs by shaping their felt need to reciprocate with attitudes desired by their managers. First, we propose that the warmth and cooperativeness of an organizational climate influences individuals' perceptions of information's availability, and this determines the usefulness of information sources (O'Reilly, 1982;Zimmer et al, 2007). Prior research shows that individuals tend to obtain information from sources that they can easily access with minimal effort (Woudstra & van den Hooff, 2008).…”

Section: Proposed Theoretical Modelmentioning

confidence: 99%

“…In searching for information, individuals often use a satisficing strategy with which they make use of the first piece of information they come across that satisfies their needs because there are often costs associated with extensive search (Zimmer et al, 2007). One of the key purposes of knowledge repositories is to facilitate the acquisition and retention of organizational memory, so that the information can be made accessible to other employees regardless of the availability of the employee who contributed the knowledge, or even after the employee has left the organization.…”

Section: Information Availability In a Warm And Cooperative Climatementioning

confidence: 99%

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Organizational Climate and Perceived Manager Effectiveness: Influencing Perceived Usefulness of Knowledge Sharing Mechanisms

Boh¹,

Wong²

2013

JAIS

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Section: Limitationsmentioning

confidence: 99%

Section: Proposed Theoretical Modelmentioning

confidence: 99%

Section: Information Availability In a Warm And Cooperative Climatementioning

confidence: 99%

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Organizational Climate and Perceived Manager Effectiveness: Influencing Perceived Usefulness of Knowledge Sharing Mechanisms

Boh¹,

Wong²

2013

JAIS

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“…The first view argues that source selection is the end result of cost-benefit analysis. According to this view, the accessibility (or cost) of a source is compared to the quality (or benefit) of the source, and a source will be selected if the benefits outweigh the costs (Allen, 1984;O'Reilly, 1982;Zimmer, Henry, & Butler, 2008). The second view, rooted in media richness theory and social presence theory, purports that selection stems from a drive to reduce uncertainty (Daft, Lengel, & Trevino, 1987;Short, Williams, & Christie, 1976).…”

mentioning

confidence: 99%

The role of social capital in selecting interpersonal information sources

Zimmer

Henry

2015

Asso for Info Science & Tech

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Although the information-seeking literature has tended to focus upon the selection and use of inanimate objects as information sources, this research follows the more recent trend of investigating how individuals evaluate and use interpersonal information sources. By drawing from the structural, relational, and cognitive elements of social capital theory to inform antecedents to information quality and source accessibility, a research model is developed and tested. For interpersonal information sources, information quality is the key determinant of source use. Perceptions of information quality and accessibility of an interpersonal source are shown to be influenced by boundary spanning, transactive memory, and content type. Implications and prescriptions for future research are discussed. IntroductionOrganizations are social communities that facilitate the creation and transfer of knowledge (Kogut & Zander, 1996). To a large extent the field of knowledge management has arisen based on the premise that organizations should manage their information and knowledge resources in order for them to be effective (King, 2009). As important as formal knowledge management systems are for the effectiveness of retaining organizational learning, it is just as important to understand how individuals source information or knowledge from each other in the workplace (Gray & Meister, 2004). This research builds on a growing body of work looking at how individuals choose the interpersonal sources they use (Woudstra & Van den Hooff, 2008;Xu, Kim, & Kankanhalli, 2011;Yuan, Monge, & Fulk, 2005).At its most basic level, searching for information is a response to a need (Case, 2012). An individual chooses to go to an external source when they perceive that they lack necessary information or experience (Levitt & March, 1988). Within organizational settings, information or knowledge can reside in any number of different sources, including a variety of documents, systems, or people. Some organizational knowledge is even embedded within organizational policies or culture (Alavi & Leidner, 2001;Grant, 1991;Nonaka & Takeuchi, 1995). With these resources being so widely distributed throughout the organization, a major challenge for information and knowledge management is getting the necessary resources to individuals when they are needed (Huber, 1991). This makes it important to understand the factors that influence how individuals make decisions in choosing the sources use.Knowledge and information are often conceptualized as related but distinct concepts. Information is typically defined as contextualized data whereas knowledge is seen as more personal and the result of interpretation and experience (Nonaka & Takeuchi, 1995). From an organizational perspective the management of both information and knowledge is often subsumed under knowledge management. As noted by Grover and Davenport (2001), "what companies actually manage under the banner of KM is a mix of knowledge, information, and unrefined data" (p. 7). Although the differences between ...

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“…This classification was developed and verified, among others, by Elenkov (1997), Zimmer, Henry and Butler (2008) and Agarwal, Xu and Poo (2011). Research showed that sources of management information may be classified in two basic dimensions:…”

Section: Strategic Information Its Significance For Management and Cmentioning

confidence: 87%

Sources of Strategic Information in Farm Management in Poland. Study Results

Jaworski

Sokołowska

Kondraszuk³

2017

JMBACE

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Purposes: The main goal of the paper is to determine the significance of selected sources of strategic information, used by Polish farmers in decision making. In addition, an attempt was made to determine the factors impacting the evaluation of those sources among the traits of the farmer and his farm.Methodology: Data was gathered using the questionnaire method and analysed with standard tools of descriptive statistics. Findings:The farmers deemed personalised sources of strategic information the most important, especially agricultural advisers, input suppliers and buyers of agricultural products. From among institutional (non-personalised) sources, local government and the chamber of agriculture were significant. Business information agencies and survey companies are the least important sources for farmers. The characteristics of the surroundings of the farm -specifically, its geographic location and the size of settlement where it is located proved to have the widest impact on the evaluation of the sources included in the study. From among the organisational factors, only farm size has a significant impact. Research limitations/implications:The study was confined to a representative group of farmers in Poland. A closed list of sources of strategic information was used. Originality/value:The study results contribute to the knowledge on the functioning of Polish agriculture and may also be used in comparative studies, characterising this sector's diversity within Europe. They can in turn contribute to properly focusing on supporting the policy of balanced agriculture development in the EU.

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Determinants of the Use of Relational and Nonrelational Information Sources

Cited by 73 publications

References 74 publications

Organizational Climate and Perceived Manager Effectiveness: Influencing Perceived Usefulness of Knowledge Sharing Mechanisms

Organizational Climate and Perceived Manager Effectiveness: Influencing Perceived Usefulness of Knowledge Sharing Mechanisms

The role of social capital in selecting interpersonal information sources

Sources of Strategic Information in Farm Management in Poland. Study Results

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