Determinants of information quality in dyadic supply chain relationships

Abstract

Purpose The purpose of this paper is to explore how different determinants impact specific information quality (IQ) dimensions of shared demand-related information in dyadic supply chain relationships. Design/methodology/approach Through a qualitative case study of three manufacturer–supplier dyads in the European automotive industry, a range of methods are used to collect data about 168 possible IQ deficiency situations. IQ deficiencies are identified in 50 situations and determinants thereof are explored. Findings Findings show how inter-organisational collaboration, intra-organisational process support and composite information sharing directly impact five pragmatic IQ dimensions (relevance, accessibility, credibility, understandability and ease of operation) – at times beneficially, detrimentally, varyingly and conflictingly. Furthermore, the findings show how the determinant impact on ease of use-related IQ dimensions is moderated by information sharing facets. Research limitations/implications The paper extends previous research by showing how information sharing acts as both a determinant and moderator of pragmatic IQ. It furthermore details previous research by showing how previously examined determinants of IQ impact specific IQ dimensions. Practical implications The generated propositions of how determinants impact pragmatic IQ can guide managers to identify key drivers of successful information sharing. Originality/value Since IQ mediates the linkage between information sharing and performance, this research helps explaining conflicting results regarding the value of information sharing. It also guides several strands of future research, such as hypothesis testing and exploratory and conceptualising studies.

Integration, uncertainty and information: how do they affect planning performance?

“…The situation observed in companies A, C and D also allowed identifying the IQ as an intervening element in the dyadic relationship between integration and performance. This is in accordance with the study of Myrelid & Jonsson (2019). As IQ determinants, they defined factors related to information exchange, interorganizational collaboration and intraorganizational process support.…”

“…The relationship between integration and IQ is explored by Myrelid & Jonsson (2019). By means of case studies, they investigated how different determinants of IQ affect specific dimensions of it, when demand-related information is shared in the supply chain by means of dyadic relationships.…”

Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

“…Previous studies commonly adopted the quality of information shared [30] to measure information sharing. Myrelid and Jonsson [31] argued that information quality is a general term for companies to measure the timeliness, accuracy, and completeness of information shared between supply chain partners. Improving information quality is important to help partners achieve supply chain cooperation objectives [32].…”

Enabling the diffusion of sustainable product innovations in BIM library platforms

“…Information quality is defined as "desirable characteristics of the (information) system outputs" (Peter et al, 2013). It can be assessed by indicators such as relevance (Holliman & Rowley, 2014;Myrelid & Jonsson, 2019;Pazeraite & Repoviene, 2016;Peter et al, 2013), accuracy, currency, usefulness (Holliman & Rowley, 2014;Peter et al, 2013), sufficiency, comprehensibility (Myrelid & Jonsson, 2019;Peter et al, 2013), accessibility (Myrelid & Jonsson, 2019), and reliability (Myrelid & Jonsson, 2019;Pazeraite & Repoviene, 2016). An attempt to assess the quality of BIM objects is the BSI Kitemark for BIM objects, a third-party certification scheme to validate the accuracy and functionality of BIM objects (BSI, 2018).…”