Determinants of client satisfaction with family planning services in government health facilities in Sokoto, Northern Nigeria

Kaoje, Umar Aminu; Sambo, MN; Oche, Oche Mansur; A, Saad; Raji, Mansur Olayinka; Isah, B. Y.

doi:10.4103/1118-8561.152154

Cited by 18 publications

(28 citation statements)

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“…This study finding is similar with the study conducted in Bangladesh which reported 67% of client satisfaction level [10]. But it is low when compared to other study conducted in Northern Nigeria (85%) [14], study conducted in primary health care in south west Ethiopia (80.9%) [15] and Hosanna (75.3%) [16]. The difference might be attributed to the fact that this study was conducted in primary health care level in rural area where as that of hosanna and Northern Nigeria was conducted in urban health facilities where there are relatively adequate number of competent health professionals and supplies.…”

Section: Discussionsupporting

confidence: 87%

“…Cut off point for client satisfaction was determined as follows: since each item had 5 point Likert Scale which ranges between 1 and 5; the scores for each dimension were calculated by summing the answers to all items in each domain: interpersonal skill (4-25), technical quality (4)(5)(6)(7)(8)(9)(10)(11)(12)(13)(14)(15)(16)(17)(18)(19)(20), physical env ' t (2-10), organization of health care (accessibility/convenience) (5-25) and clients' overall and component wise satisfaction was classified into two categories satisfied and dissatisfied by using cut of point calculated using the demarcation threshold formula: {(total highest score-total lowest score)/2}+total lowest score. Client satisfaction level is the overall level of client satisfaction.…”

Section: Measurementsmentioning

confidence: 99%

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Client Satisfaction with Family Planning Services and Associated Factors in the Rural Public Health Centers of Kucha District, Southern Ethiopia

Dulla¹,

Kondale²,

Kejela³

2019

Clinics Mother Child Health

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Background: Client satisfaction is considered as one of the factors that influence the use of family planning and other reproductive health services. It is very important to improve utilization of the service. Despite this importance, satisfaction still has been ignored by health care managers. Objective: The main aim of this study was to assess the level of client satisfaction with family planning service in public health centers and identify factors associated with client satisfaction in Kucha district, Gamo Gofa Zone, South Ethiopia. Methods: Facility based cross-sectional study was conducted from July 1-21, 2017 with 538 family planning service users. Respondents were selected by using systematic random sampling from four randomly selected rural health centers in the district. Data was collected by using pre-tested structured questionnaire and analyzed by SPSS version 20.0. Four diploma nurses collected the data and two B.Sc nurses supervised the data collection process. Logistic regression analyses were conducted and statistically significant association was declared at P value <0.05. Result: About 68.4% of the clients were satisfied with the service they received. Multivariable logistic regression analysis indicated that respondents with age 35 and above years [AOR (95% CI)=3.006 (1.308,6.911)], respondents who attended secondary cycle (5-8) [AOR (95% CI)=2.716 (1.377,7.817)], those for whom privacy was ensured [AOR (95% CI)=1.771 (0.738, 4.252)], clients who received respect and friendly approach from other clinic staffs [AOR (95% CI)=6.871 (3.344,14.116)], those who reported convenient clinic opening hour [AOR (95% CI)=6.288 (2.865,13.801)] and those who got adequate information [AOR (95% CI)=5.043 (2.362,10.767)] shows significant association with the outcome variable. Conclusions and recommendations: In this study, client satisfaction is slightly high. Predictors of clients' satisfaction with family planning service in this study were age, educational level, adequacy of information to clients, convenience of clinic opening hours, respect and friendly approaches from other clinical staffs and maintenance of privacy. Appropriate Information, education and communication is needed to solve the problem.

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Section: Discussionsupporting

confidence: 87%

Section: Measurementsmentioning

confidence: 99%

Client Satisfaction with Family Planning Services and Associated Factors in the Rural Public Health Centers of Kucha District, Southern Ethiopia

Dulla¹,

Kondale²,

Kejela³

2019

Clinics Mother Child Health

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“…Similarly, a previously mentioned study by Kaoje et al (2015) reported that even though waiting time ranged from 30 min to two hours, the offered FP services were satisfied for utmost of the clients. A contradictory figure was shown by two previously mentioned studies by Wakjira (2017) and Argago et al (2015) who portrayed that clients were mainly unsatisfied with longer waiting time (>30 minutes).…”

Section: Discussionmentioning

confidence: 58%

“…In the present study, the acceptable waiting time was equal or less than 30 minutes (Argago, Hajito, Kitilia, 2015& Kaoje, Sambo1, Oche, Saad, Raji, Isah, 2015.…”

Section: Operational Definitionsmentioning

confidence: 56%

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Quality of Family Planning Services in Maternal and Child Health Care Centers in Damanhour City

Sayed¹,

Elgzar²,

Ibrahim³

2018

IJSN

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Background: Quality of family planning services is an ever-increasing worldwide issue which is basically deserted in the developing nations. Provision of high quality family planning services that satisfy clients' needs can ensure continued services utilization and increase contraceptive prevalence rate, lowered fertility rate, and improved women and children's health.Aim: this study intended to assess the quality of family planning services in maternal and child health care centers in Damanhour city.Design: this was a descriptive study that utilized Dounabedian model to assess quality of family planning services structure and process and clients' satisfaction was used as an outcome indicator. Setting: the three available maternal and child health centers in Damanhour city.Participants: all health care providers and a convenience sample of 300 non pregnant women who utilized the family planning clinics at the selected maternal and child health centers.Tools of data collection: three tools were utilized; basic data structured interview schedule for clients and health care providers, structural quality is assessed through facility audit while the process of family planning services provision was measured by using an observational checklist. After the observation of the family planning care process, an exit interview was done with the clients to measure their satisfaction with the provided family planning services. Results:The study findings revealed that none of the studied family planning clinics had high total quality of care level (structure & process) where 66.7% of them had low level of the total quality of care. However, 74.3% of the studied family planning clients were moderately satisfied with the total quality of care level (structure & process) in the studied maternal and child health centers. Finally, a significant positive correlation was confirmed between the overall family planning clients' satisfaction level and the total quality of family planning care level; total structure and total process quality of family planning services delivery. Conclusion and recommendations:it can be concluded that family planning services in maternal and child health centers at Damanhur had low total quality of care level with moderate clients' satisfaction. This shed the light on the urgent need for numerous quality enhancement measures to promote all quality elements in the studied maternal and child health centers. In addition to, emphasizing clients' satisfaction as a high priority output of care.

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Factors determining quality of care in family planning services in Africa

Tessema

Laurence²,

Mahmood³

et al. 2016

JBI Database of Systematic Reviews and Implementation Reports

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The objective of this systematic review is to identify and synthesize the best available quantitative and qualitative evidence to understand the factors determining quality of care in family planning services in Africa.The review question for the quantitative component of the review is:What factors, including facility, provider and client characteristics, are associated with quality of care in family planning services in Africa?The review question for the qualitative component of the review is:What are client and provider experiences and/or perceptions of factors that affect quality of care in family planning services in Africa?

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Determinants of client satisfaction with family planning services in government health facilities in Sokoto, Northern Nigeria

Cited by 18 publications

References 0 publications

Client Satisfaction with Family Planning Services and Associated Factors in the Rural Public Health Centers of Kucha District, Southern Ethiopia

Client Satisfaction with Family Planning Services and Associated Factors in the Rural Public Health Centers of Kucha District, Southern Ethiopia

Quality of Family Planning Services in Maternal and Child Health Care Centers in Damanhour City

Factors determining quality of care in family planning services in Africa

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