volume 23, issue 3, P269-291 2019
DOI: 10.1108/mbe-01-2019-0008
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Dian Prama Irfani, Dermawan Wibisono, Mursyid Hasan Basri

Abstract: Purpose Logistics systems used in companies that perform multiple roles are expected to be able to manage conflicting objectives. Nevertheless, the literature suggests that many existing logistics performance measurement system (PMS) frameworks are not optimized to provide mechanisms to reveal dynamic relationships between conflicting performance indicators. The purpose of this paper is to develop a new logistics PMS by linking the system dynamics model with a set of balanced performance indicators. Design/…

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