Design and implementation of small multiples matrix-based visualisation to monitor and compare email socio-organisational relationships

Visualising Business Data: A Survey

“…This topic was discussed at the IEEE VIS 2014 conference during the "2D vs 3D" panel [208]. We already observe an increase in visualisation adoption (see Table 5 and Figure 28 on page 44) whereby newer publications are being published in non-visualisation journals, but still focus on visualisation [44,45,52,68,69,72,73]. This is a reliable indicator of adoption as business oriented journals are publishing visualisation centred papers.…”

“…Woo et al [64] Proprietary Audio data from customers in call centre Hanafizadeh and Mirzazadeh [65] Proprietary Six-dimensional vector customer dataset Shi et al [36] Proprietary Generic search engine data Rodden [84] Proprietary Private Youtube site navigation data Yaeli et al [21] Proprietary Digitally collected customer path tracking data Dou et al [32] Proprietary Survey conducted on Reddit.com Kameoka et al [66] Proprietary Dataset provided by industry parnter-supermarket PoS data Nair et al [85] Proprietary Large customer behaviour dataset-unspecified origin Wu et al [67] Proprietary Telco data obtained from China's largest telecommunications operator Nagaoka et al [22] Proprietary Customer behaviour collected from digital devices Sijtsma et al [37] Public Twitter data mined to collect the customer experience and expectation of various retail stores Sathiyanarayanan et al [68] Public Email exchange at company level Table 4. Cont.…”

“…The secondary classification used in the survey is shown in Table 1. Aigner [25] Broeksema et al [71] Bai et al [49] Lafon et al [26] Ferreira et al [54] Basole et al [58] Hao et al [42] 2014 Nicholas et al [50] Basole [76] Deligiannidis and Noyes [59] Basole and Bellamy [77] Lu et al [35] Shi et al [36] Rodden [84] Yaeli et al [21] Saitoh [43] 2015 Keahey [29] Basole et al [60] Dou et al [32] Kameoka et al [66] Nair et al [85] 2016 Roberts et al [51] Liu et al [81] Iyer and Basole [61] Basole et al [31] Wu et al [67] Nagaoka et al [22] Sijtsma et al [37] 2017 Ghooshchi et al [72] Kumar and Belwal [52] Bachhofner et al [73] Ramesh et al [34] Schotter et al [62] Kang et al [69] Fayoumi et al [44] 2018 Lea et al [74] Roberts et al [53] Basole et al [63] Sathiyanarayanan et al [68] Haleem et al [45] Saga and Yagi [46] Primary Data as Intentional, Active Digital Collection (CB): The following research conveys geo-location data collected through hardware that is used to track customer be...…”