Datalink in air traffic management: Human factors issues in communications

Stedmon, Alex W.; Sharples, Sarah; Littlewood, R. A.; Cox, Gemma; Patel, Harshada; Wilson, John R.

doi:10.1016/j.apergo.2007.01.013

Cited by 22 publications

(21 citation statements)

References 6 publications

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“…Ho and colleagues also found that older adults were more likely to trust the automation than younger adults. However, upon further exploration, gender differences do not seem to influence trust development (Merritt and Ilgen, 2008;Stedmon et al, 2007). Some work suggests that ethnicity and personality traits are important to trust development (Merritt and Ilgen, 2008).…”

Section: Operator Traits and Statesmentioning

confidence: 92%

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A Meta-Analysis of Factors Influencing the Development of Trust in Automation: Implications for Human-Robot Interaction

Schaefer¹,

Billings²,

Szalma³

et al. 2014

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Section: Operator Traits and Statesmentioning

confidence: 92%

“…Function Allocation (Moray et al, 2000;Stedmon et al, 2007) Reliability Higher reliability led to higher trust.…”

Section: Antecedent Of Trust Findingmentioning

confidence: 99%

A Meta-Analysis of Factors Influencing the Development of Trust in Automation: Implications for Human-Robot Interaction

Schaefer¹,

Billings²,

Szalma³

et al. 2014

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“…Various concerns have also been raised concerning the replacement of voice coordination with electronic coordination in air traffic control. As with datalink, electronic communication relies on the visual modality instead of auditory modality (Stedmon et al, 2007). Electronic communication messages may fail to be detected, and therefore may not be suitable for urgent situations which require immediate action (FASTI, 2009).…”

Section: Challengesmentioning

confidence: 99%

The impact of controller support tools in enroute air traffic control on cognitive error modes: A comparative analysis in two operational environments

Corver

Aneziris

2015

Safety Science

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“…Such a work situation has been reported to be stressful for hospitality workers (Kim et al, 2007) and therefore contributes to the turnover intention. Indeed, the hotel industry has been characterized as having excessive employee turnover, which leads to higher costs due to the need to replace staff, as well as having detrimental effects on service quality (Stedmon et al, 2007). Because reception clerks are the first contract points for customers in a hotel, their service quality generates the first impression of the company.…”

Section: Methodsmentioning

confidence: 99%

“…The first type focuses on assessing the workload for a specified task after it has been completed (Stedmon et al, 2007). The aims of this method are to improve operating characteristics and decrease the workload of an operator.…”

Section: Workload Assessmentmentioning

confidence: 99%

Incorporating Workload and Performance Levels into Work Situation Analysis of Employees with Application to a Taiwanese Hotel Chain

Chen¹,

Wu²,

Lin³

et al. 2010

American Journal of Applied Sciences

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Problem statement: Appropriate Human Resource Management (HRM) can motivate employees, develop their capabilities and enhance their productivity. However, before selecting the HRM practices to adopt, the workload levels of employees should be considered, since they may influence the success of such efforts. Approach: This study measured the relative workload of individual employees and incorporates the performance level into the work situation analysis. This analysis enables managers to be more aware of the work situations of employees and thus achieve better HRM decision making. Results: In addition, we presented an example application of the proposed analysis focusing on the reception clerks in a hotel chain and the results can aid management in deciding which HRM practices should be applied for specific employees so that their productivity can be improved. Conclusion: The advantage of this study is that it can provide a practical framework for managers to be more aware of the work situations of employees and thus achieve better HRM decision making.

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Datalink in air traffic management: Human factors issues in communications

Cited by 22 publications

References 6 publications

A Meta-Analysis of Factors Influencing the Development of Trust in Automation: Implications for Human-Robot Interaction

A Meta-Analysis of Factors Influencing the Development of Trust in Automation: Implications for Human-Robot Interaction

The impact of controller support tools in enroute air traffic control on cognitive error modes: A comparative analysis in two operational environments

Incorporating Workload and Performance Levels into Work Situation Analysis of Employees with Application to a Taiwanese Hotel Chain

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