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Cited by 10 publications
(8 citation statements)
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References 13 publications
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“…Our findings help us to provide relevant implications for theory. First, the paper adds to the research stream on CKM (Chen and Hung, 2010;Chen et al, 2013), offering empirical evidence on factors leading to the higher sharing of knowledge among customers, whereas most previous studies focused on knowledge for customers (Miake et al, 2018), about customers (Xuelian et al, 2015), from customers (Buchnowska, 2011) and with customers (Khosravi et al, 2017). Indeed, by using CKS as dependent variable, we offered a specific view on factors driving customers to share knowledge on products and services with other customers, which may be very relevant for international marketing managers and scholars.…”
Section: Theoretical Implicationsmentioning
confidence: 99%
See 1 more Smart Citation
“…Our findings help us to provide relevant implications for theory. First, the paper adds to the research stream on CKM (Chen and Hung, 2010;Chen et al, 2013), offering empirical evidence on factors leading to the higher sharing of knowledge among customers, whereas most previous studies focused on knowledge for customers (Miake et al, 2018), about customers (Xuelian et al, 2015), from customers (Buchnowska, 2011) and with customers (Khosravi et al, 2017). Indeed, by using CKS as dependent variable, we offered a specific view on factors driving customers to share knowledge on products and services with other customers, which may be very relevant for international marketing managers and scholars.…”
Section: Theoretical Implicationsmentioning
confidence: 99%
“…, 2020): Knowledge for c ustomer : this knowledge helps customers to better understand the company and facilitate the purchase journey. It is all the knowledge related to products, services, prices, suppliers and distributors (Miake et al. , 2018).…”
Section: Literature and Hypothesesmentioning
confidence: 99%
“…Penelitian ini menggunakan kuesioner untuk mengidentifikasi permasalahan yang dirasakan pengguna aplikasi logistik X dengan merancang pemetaan fitur-fitur apikasi dengan penerapan model konseptual Customer Knowledge Management (CKM) berdasarkan kebutuhan pelanggan PT. X. metode CKM telah banyak dilakukan peneliti untuk menyelesaikan permasalahn seperti ini [8]- [11]. Kuesioner dibuat menggunakan skala likert yaitu dimulai dari sangat tidak setuju (1), Tidak setuju (2), Netral(3), Setuju(4), dan sangat setuju (5).…”
Section: Metodeunclassified
“…Knowledge for customer is knowledge about products, services, prices, suppliers and distributors, which contributes to the customization of transactions before, during, and after the purchase, and allows the customers to better know the organizations (Gohary and Hamzelu, 2016; Miake et al , 2018).…”
Section: Customer Knowledge Managementmentioning
confidence: 99%
“…the purchase, and allows the customers to better know the organizations (Gohary and Hamzelu, 2016;Miake et al, 2018).…”
Section: Introductionmentioning
confidence: 99%