Critical success factors framework for implementing and adapting BIS on organisational performance

Business Intelligence and analytics success factors: A case study in the financial sector

“…As was mentioned in the Introduction section, Critical success factors are an approach to provide BI&A stakeholders with insights into which area organizations should focus on that are most likely to help overcome the challenges surrounding BI&A implementation and enhance the chances of success (Mungree et al, 2013). In this regard, several studies have identified various types of CSFs of BI&A (Adamala & Cidrin, 2011;Mungree et al, 2013;Yeoh & Popovič, 2016;Zaied et al, 2018). However, the results of the studies are quite mixed.…”

“…For instance, in some studies, the focus is limited to examining a small set of CSFs for BI implementation, such as (Parks & Thambusamy, 2017;Yeoh & Popovič, 2016). In some other studies, a more extensive list of factors is identified such as (Ain et al, 2019;Dawson & Van Belle, 2013;Zaied et al, 2018). Moreover, a list of CSFs for the implementation of BI&A proposed by one author differs from another.…”

“…Furthermore, a large share of existing research on CSFs for BI&A tends to focus on delivering a solely theoretical list of CSFs for the implementation of BI&A, such as (Ain et al, 2019;El-Adaileh & Foster, 2019;Zaied et al, 2018), while little contextual understanding and empirical insights are given on the practical significance and relevance of these factors as well as the reasoning and rationale behind them (Yeoh & Popovič, 2016).…”

“…In fact, despite the increasing investment in BI&A, about 70% to 80% of organizations have failed to implement BI&A successfully and gain the proper benefits (Ain et al, 2019). This high failure rate indicates that BI&A implementation is a complex and challenging task (Yeoh & Popovič, 2016;Zaied et al, 2018). Therefore, for the successful implementation of BI&A solutions and the realization of their benefits, organizations need to identify the factors leading to this success.…”

“…Therefore, for the successful implementation of BI&A solutions and the realization of their benefits, organizations need to identify the factors leading to this success. As a response, researchers started exploring Critical Success Factors (CSFs) to help guide the successful implementation of BI&A (El-Adaileh & Foster, 2019;Mungree et al, 2013;Yeoh & Popovič, 2016;Zaied et al, 2018).…”