volume 25, issue 2, P152-170 2020
DOI: 10.1108/mbe-11-2019-0106
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Davinder Singh, Gurwinder Singh

Abstract: Purpose The purpose of this paper is to identify critical success factors (CSFs) for implementing Six Sigma framework affecting and influencing quality, operational and financial performance of small and medium enterprises (SMEs). It also intends to guide researchers and practitioners in selecting appropriate set of CSFs for effective implementation of Six Sigma using analytical hierarchy process (AHP). Design/methodology/approach In this study, a significant number of small and medium manufacturing organiz…

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