COVID-19 pandemic and behaviour of Indian consumers: a sustainable transition

Khaled, Amgad S.D.; Homaidi, Eissa A. Al; Tabash, Mosab I.; Almugari, Fatehi; Qaid, Moatasem M.

doi:10.1504/wremsd.2022.122541

Cited by 5 publications

(4 citation statements)

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“…The effect of FOMO on panic buying can be understood in light of the psychological concept of 'loss aversion theory of decision making' (Perry, 2020;Khaled et al, 2022). The pain of losing is more than the joy of an equivalent gain.…”

Section: Discussionmentioning

confidence: 99%

Buy now or regret later: Social media-induced panic buying of medical supplies during COVID-19

Parveen

Ajina

Habbas

et al. 2022

Innovative Marketing

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A huge body of research analyzed panic buying during the pandemic; however, there is a dearth of studies scrutinizing social media triggering panic buying of drugs and medical supplies. This study assesses the impact of social media on panic buying of drugs and medical supplies during COVID-19. An online survey was conducted in the Delhi-NCR region (India) using a 5-point Likert scale questionnaire. The data were collected from the respondents (N = 250) who were youngsters considering their pivotal role in the battle against COVID-19. Regression analysis in SPSS was used to process the data. The results manifested a strong impact of social media on buying behavior during COVID-19. Perceived scarcity (p = .000), perceived quality (p = .000), perceived cost (p = .000) of medical supplies, and fear-of-missing-out (p = .000) were found to strongly influence panic buying. Further, perceived scarcity was found to have a significant impact on FOMO (p = .0400). At the same time, perceived cost also had a substantial effect on perceived quality (p = .0100). The results indicated that perceived scarcity did not affect perceived quality (p = .0600). People indulged in hoarding during COVID-19 to remove their fear of missing out. The perception of scarcity of medicines, the quality degradation that may happen later, or the likelihood that costs may increase in the future contributed fairly to people stockpiling. Perceived scarcity also induced fear of missing out, while perception about the quality was dependent on perceived cost.

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Section: Discussionmentioning

confidence: 99%

Buy now or regret later: Social media-induced panic buying of medical supplies during COVID-19

Parveen

Ajina

Habbas

et al. 2022

Innovative Marketing

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“…Studies have revealed that the typical Internet user of the twentieth century is found to be young, professional and affluent with higher levels of income and higher education (Palumbo and Herbig, 1998;Khaled, A. S et al, 2022;Almugari et al, 2022;Parveen et al, 2022;Al-Homaidi et al, 2020;Al Maqtari et al, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Apart from convenience of digital payments, it also has available paid digital content like streaming music, online video subscriptions and apps. For example, global mobile app revenues are projected to surpass 30 billion US dollars in the coming year (statistics portal, 2016;Khaled, A. S et al, 2022;Almugari et al, 2022;Parveen et al, 2022;Al Maqtari et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Preference for Online Shopping

Khaled,

Zaid,

Thabit

et al. 2023

MEJMCS

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Online shopping is defined as the act of purchasing product or service on the internet. This research study aims to ascertain the level of satisfaction of customers on online purchase. It seeks to explore the reason for online purchase and the parameters customers look for in online purchase. The study is exploratory in nature and based on primary data. The study was conducted on students in NCR region. The results show that the major reasons for online purchase were convenience and saving in time. Also customers were satisfied from online purchase.

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“…For instance, urban customers may be more likely to use FDA due to the convenience and speed of delivery and the broader range of restaurants and food options available in urban areas (Tandon et al, 2021). On the other hand, semi-urban customers may have more limited access to food delivery services and may rely more on traditional food ordering and delivery methods (Khaled et al, 2022). Hence, based on the argument, we can infer that CE with mobile applications varies between urban and semi-urban customers in terms of brand attitude, purchase intentions, and long-term relationship commitment with food delivery applications.…”

Section: Brand Attitude Relationship Commitment and Purchase Intentionmentioning

confidence: 99%

Determinants and Outcomes of Food Delivery App Engagement During COVID-19

Bhattacharjee

Kunja

Nawaz

2023

Journal of Electronic Commerce in Organizations

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With the expansion of internet penetration and the adoption of mobile apps, usage of food delivery applications has increased significantly during the pandemic. The study's main objective was to examine the antecedents and consequences of food delivery app engagement among urban and semi-urban customers in India during COVID-19. The data were collected from 269 semi-urban respondents and 301 urban respondents. The stimulus organism and response (SOR) model has been used to understand consumers' antecedents and consequences of food delivery app engagement during the pandemic. The study used the structural equation modelling method to test the relationship between the variables. The study's findings showed that the mobile application's perceived ease of use, enjoyment, and time convenience found a significant effect among urban and semi-urban customers. This study is limited to urban and semi-urban customers with cross-sectional survey data. The study has explored a few antecedents and consequences of mobile food delivery app engagement.

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COVID-19 pandemic and behaviour of Indian consumers: a sustainable transition

Cited by 5 publications

References 0 publications

Buy now or regret later: Social media-induced panic buying of medical supplies during COVID-19

Buy now or regret later: Social media-induced panic buying of medical supplies during COVID-19

Preference for Online Shopping

Determinants and Outcomes of Food Delivery App Engagement During COVID-19

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