2015
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Abstract: Abstract:Purpose: Service innovation performance (SIP) is an important driver of growth and wealth of service firms in wide range of industries. Yet, few researches have been done to explore its influencing factors. The purpose of this paper intends to identify the impacts of corporate social capital, market orientation and organizational learning on service innovation in the Pearl River Delta of China.Design/methodology/approach: The paper mainly adopted the empirical research. A Structure Equation Model cont… Show more

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Cited by 14 publications
(17 citation statements)
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References 52 publications
(43 reference statements)
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“…Studies on networks have established that social capital leads to several key outcomes such as subjective well-being (Matsushima & Matsunaga, 2015) happiness (Bartolini & Sarracino, 2014) innovation (Jian & Zhou, 2015) performance (Meiseberg, 2015) economic development (Graeff & Svendsen, 2013) entrepreneurial intention (Evald et al, 2011). But this paper dwells on the literatures that relate social capital, commitment and resilience.…”
Section: Relationships Of Social Capital and Career Resiliencementioning
confidence: 97%
“…Studies on networks have established that social capital leads to several key outcomes such as subjective well-being (Matsushima & Matsunaga, 2015) happiness (Bartolini & Sarracino, 2014) innovation (Jian & Zhou, 2015) performance (Meiseberg, 2015) economic development (Graeff & Svendsen, 2013) entrepreneurial intention (Evald et al, 2011). But this paper dwells on the literatures that relate social capital, commitment and resilience.…”
Section: Relationships Of Social Capital and Career Resiliencementioning
confidence: 97%
“…Knowledge absorption is important for companies to face and solve the problem of the increasing costs of knowledge creation, and the problem of increasing knowledge obsolescence. Knowledge integration make company possess different transformative capacity, at the same time, it promotes the accumulation of collaborative experience, so as to maintain the good cooperative relationships (Jian and Zhou, 2015). Therefore, we propose:…”
Section: Hypotheses Developmentmentioning
confidence: 99%
“…As implied in the service-dominant logic, service innovation is a complex and incremental process (Vargo et al, 2008). It refers to improve and change the existing service process and product through using new technologies (such as information and communication technologies) to promote service quality and service efficiency, and finally forms the competitive advantage (Inaba and Miyazaki, 2010;Jian and Zhou, 2015). Service innovation is special compared with product innovation because it may provide intangible outcomes (Lusch and Nambisan, 2015).…”
Section: Introductionmentioning
confidence: 99%
“…Innovation of this study lay in breaking through traditional enterprises' focus on nology, personnel and financial support for operation of enterprise [34]. Among them, the leading and key users played a big role as a source of innovative ideas, especially user-initiated product innovation provided a lot of valuable information to enterprise [35].…”
Section: ) Customer Interaction Is An Important Antecedent Variable mentioning
confidence: 99%