Convey

A survey on construction and enhancement methods in service chatbots design

“…Building a modular task-oriented chatbot could be easy in the domains that have expert knowledge and a well-defined structure. For example, in an online shoe shopping chatbot [23], the shoes have limited features such as price, color, material, style and brand, which can easily be used to filter the shoes interactively. Also in the restaurant reservation, food ordering, and movie ticket booking domains, the users' goals are clear and the designer can easily design the logic to get the needed information (e.g., which restaurant / food / movie, when, and how many people) for task completion.…”

“…With the advances in machine learning and the rapid development of social media over the past decade, service chatbots which are designed to provide 24/7, easy-to-access services to the users in specific domains, have been a trend recently [36]. They can either be task-oriented chatbots which get information from the user to help complete some structured tasks like scheduling meetings [12], online shopping [23] and restaurant reservations [34], or chatbots that accomplish unstructured tasks like customer care in social media [66,21] and answering human resource questions [30].…”

A Dynamic Explanation Model for Human-Computer Interface

“…They are widely used to organize interaction with customers in e-commerce systems, payment systems, marketing, education, health care, social media, etc. [2][3][4]. The key task that such intelligent assistants solve is to provide "smart" answers that satisfy the user's requests.…”