Consumer's usage of logistics technologies: Integration of habit into the unified theory of acceptance and use of technology

Cai, Lanhui; Yuen, Kum Fai; Xie, Diancen; Fang, Mingjie; Wang, Xueqin

doi:10.1016/j.techsoc.2021.101789

Cited by 46 publications

(27 citation statements)

References 58 publications

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“…We take this further to investigate consumer preferences related to physical last-mile parcel distribution, including aerial delivery drones. In that context, previous studies may have underestimated technological acceptance (Cai et al, 2021) which may now be much higher due to COVID-19 and societies and the urban fabric increasingly ticking at a faster pace. While certain risk factors may influence and impede people's use and acceptance of aerial drones, if they are fast and cheap, they may be persuaded.…”

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

“…This literature predominantly uses surveys, factor analysis and structural equation modelling (e.g. Wang et al, 2019;Cai et al, 2021) with a focus on attitudinal questions to explain behaviour and purchase intention, for example, personal innovativeness driving attitudes towards drone delivery (Yoo et al, 2018;Hwang et al, 2021), without asking consumers to choose a delivery service in a specific context. In this paper, we develop and estimate a novel model based on Competitive attributes of last-mile delivery random utility theory and discrete choice modelling (McFadden, 1973(McFadden, , 2001.…”

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

“…Adding the dimension of having a safe place available, especially for high-value items, sheds new light on the discussion and highlights the importance of situational context and infrastructure at the receiving end of last-mile delivery. The literature on consumer acceptance of logistics technologies (Cai et al, 2021) may find this of interest. It could be argued that the availability of insurance could help with this, but Garver et al's (2012) results suggest relative low utility for insurance availability and our parcel values are on average so low that insurance would not be justifiable.…”

Section: Competitive Attributes Of Last-mile Deliverymentioning

confidence: 99%

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Consumer preferences for innovative and traditional last-mile parcel delivery

Merkert

Bliemer

Fayyaz

2022

IJPDLM

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PurposeThe purpose of this research is to reveal consumer preferences towards innovative last-mile parcel delivery and more specifically unmanned aerial delivery drones, in comparison to traditional postal delivery (postie) and the recent rise of parcel lockers in Australia. The authors investigate competitive priorities and willingness to pay for key attributes of parcel delivery (mode, speed, method and time window), the role of contextual moderators such as parcel value and security and opportunities for logistics service providers in the growing e-commerce market.Design/methodology/approachA survey involving stated choice experiments has been conducted among 709 respondents in urban Australia. The authors estimated panel error component logit models, derived consumer priorities and deployed 576 Monte Carlo simulations to forecast potential delivery mode market shares.FindingsThe study results suggest that people prefer postie over drone delivery, all else equal, but that drone deliveries become competitive with large market shares if they live up to the premise that they can deliver faster and cheaper. Both drone and postie become less attractive relative to parcel lockers when there is no safe place to leave a parcel at a residence, highlighting the importance of situational context and infrastructure at the receiving end of last-mile delivery. The authors identified opportunities for chargeable add-on services, such as signature for postie and 2-h parcel deliveries for drones.Originality/valueThe authors offer timely and novel insights into consumers preferences towards aerial drone parcel deliveries compared to postie and lockers. Going beyond the extant engineering/operations research literature, the authors provide a starting point and add new dimensions/moderators for last-mile parcel delivery choice analysis and empirical evidence of market potential and competitive attributes of innovative versus traditional parcel delivery alternatives.

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Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

Section: Competitive Attributes Of Last-mile Deliverymentioning

confidence: 99%

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Consumer preferences for innovative and traditional last-mile parcel delivery

Merkert

Bliemer

Fayyaz

2022

IJPDLM

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“…Some scholars have reported that COVID-19 has led consumers to panic buy, and they investigated the drivers of this phenomenon ( 27 , 30 ). Some have argued that consumers' safety and health concerns have catalyzed their dependence on contactless shopping technologies, such as using augmented reality technologies in the information acquisition process ( 31 ), live-stream shopping in purchasing ( 32 ), and robot or drone deliveries in last-mile logistics ( 9 ). Others focused on how the social properties of shopping have been affected by the pandemic.…”

Section: Introductionmentioning

confidence: 99%

“…For instance, one can place an order on the website or by visiting a physical store. After the order is submitted, the buyer can choose home delivery or to collect the product by visiting a service point, and the buyer can also request a pick-up service or visit a service point to complete the return personally if he/she need to return the product (9)(10)(11).…”

Section: Introductionmentioning

confidence: 99%

Consumer Motivations for Adopting Omnichannel Retailing: A Safety-Driven Perspective in the Context of COVID-19

Fang

Cai

et al. 2022

Front. Public Health

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This study aims to understand the influence of COVID-19 on consumers' fears and self-protection motivations. Furthermore, the study seeks to understand the effects of these fears and motivations on consumers' intentions to use omnichannel retailing. A modified theoretical model is proposed by integrating protection motivation theory (PMT) and extending the extended parallel process model (E-EPPM). A total of 398 valid questionnaires are collected and used for further structural equation modeling analysis. The results suggest that the perceived severity, perceived vulnerability, and health anxiety positively impact perceived fears surrounding COVID-19. Furthermore, it is found that perceived fear, self-efficacy, and response efficacy will affect the protection motivation of consumers and ultimately contribute to their behavioral intention to use omnichannel retailing. The findings theoretically enrich the research on COVID-19, PMT, and E-EPPM and empirically provide managerial implications for omnichannel retail service providers.

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Determinants of parcel locker adoption for last‐mile deliveries in urban and suburban areas

Encarnación,

Amaya

2024

Transp. j.

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This study investigates the factors influencing consumers' adoption of parcel lockers for last‐mile deliveries. Attitudinal data on parcel locker adoption were collected from individuals in the United States, and structural equation models were estimated to assess consumers' intention to use the lockers as a delivery method. The study is grounded in the Technology Acceptance Model, evaluating perceived ease of use, usefulness, risks, and location preferences. Consumer attitudes indicate that parcel lockers are perceived as easy to use and useful, offering efficient and fast delivery times. Moreover, consumers generally regard these facilities as safe. However, perceived risks include concerns about privacy and the potential loss of packages. The results show that urban residents are less likely to use parcel lockers than suburban residents. Additionally, consumers show a preference for parcel lockers located near their workplaces. The modeling results provide critical implications for service providers, highlighting the features that users value when considering this delivery alternative, thereby aiding in evaluating potential parcel locker implementations.

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Consumer's usage of logistics technologies: Integration of habit into the unified theory of acceptance and use of technology

Cited by 46 publications

References 58 publications

Consumer preferences for innovative and traditional last-mile parcel delivery

Consumer preferences for innovative and traditional last-mile parcel delivery

Consumer Motivations for Adopting Omnichannel Retailing: A Safety-Driven Perspective in the Context of COVID-19

Determinants of parcel locker adoption for last‐mile deliveries in urban and suburban areas

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