volume 34, issue 2, P118-141 2019
DOI: 10.1108/maj-09-2017-1643
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Mary L. Cooper, Margaret E. Knight, M. Lance Frazier, Daniel W. Law

Abstract: Purpose As exhaustion is a core dimension of job burnout, the purpose of this paper is to demonstrate that individual perceptions of supervisor conflict management style (collaborative, dominating and avoidant) are antecedents of role stressors (role conflict, role ambiguity and role overload) in public accounting exhaustion. Design/methodology/approach Survey results from a sample of 208 public accountants from six firms in upstate New York are used to test the conceptual model using regression and mediati…

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