volume 44, issue 2, P85-93 2003
DOI: 10.1177/0010880403442008
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Gary M. Thompson, Rohit Verma

Abstract: [Excerpt] This paper focuses on the use of computer simulation as a tool and how it can be applied in hospitality education, practice, and research. Simulation involves the modeling of an existing real system-for example, skiers' activities at a ski resort, diners' experiences in a full-service restaurant, and guests' transactions at a hotel's front desk. In this article we first discuss the main types of simulation-numerical simulation and discrete-event simulation. We then discuss the tools for building simu…

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