Components to foster organizational resilience in tourism SMEs

Abstract

PurposeSmall- and medium-sized enterprises (SMEs) mainly rely on their structure and internal networks to achieve their goals and remain competitive. However, their limited internal capabilities and complex environments can hinder their stability. Thus, this study evaluated the relationships among specific factors toward fostering organizational resilience (OR) in tourism SMEs.Design/methodology/approachA multi-methodological approach was adopted to address this research study, including (1) social network analysis (SNA) to formulate the conceptual model and (2) construct validation through partial least squares path modeling (PLS-PM).FindingsThe six proposed hypotheses were supported. These results suggest that addressing these variables and relationships after considering management style and people development as critical factors can foster OR in tourism SMEs.Research limitations/implicationsThe ideas that were developed were constrained to the organizational domain. Although the results apply to the Mexican context, this limitation can be offset by extending the proposal to other emergent regions or organizations. This can also increase the generalization of the results and foster improvements in the approaches applied.Practical implicationsAcademics and managers must rethink resilience as the final state generated by multiple factors. This requires reconfiguring inner organizational interactions, providing more autonomy to operative units, reinforcing business intelligence and improving feedback mechanisms.Originality/valueThis research study contrasts previous studies because it proposes that SNA be exploited to avail of the advantages it confers in designing the conceptual model. In this regard, we present new relationships to promote OR and provide new avenues in order to improve the analysis of adaptation processes.

Impact of environmental scanning on organizational resilience and competitive advantage: a study of Egyptian SMEs

“…In this regard, Figueiredo et al. (2020) and Nunez-Rıos et al . (2022) mentioned that SMEs face certain problems such as poor planning and management processes, a lack of clear purpose, inadequate staff training and inconsistent relationships between operating units and their management and control systems.…”

“…bouncing back from an unpredictable occurrence such as an economic crisis (Akg€ un and Keskin, 2014;Tognazzo et al, 2016). In order to maintain their competitiveness, SMEs mainly rely on their organizational structure, their employees' engagement and the proper implementation of management approaches because of their limited configuration and access to resources (Nunez-Rıos et al, 2022). In this regard, Figueiredo et al (2020) and Nunez-Rıos et al (2022) mentioned that SMEs face certain problems such as poor planning and management processes, a lack of clear purpose, inadequate staff training and inconsistent relationships between operating units and their management and control systems.…”

“…In order to maintain their competitiveness, SMEs mainly rely on their organizational structure, their employees' engagement and the proper implementation of management approaches because of their limited configuration and access to resources (Nunez-Rıos et al, 2022). In this regard, Figueiredo et al (2020) and Nunez-Rıos et al (2022) mentioned that SMEs face certain problems such as poor planning and management processes, a lack of clear purpose, inadequate staff training and inconsistent relationships between operating units and their management and control systems. To face such problems, approaches that focus on capability development have been utilized as avenues to promote organizational resilience (Belfanti, 2019).…”

“…, 2016). In order to maintain their competitiveness, SMEs mainly rely on their organizational structure, their employees' engagement and the proper implementation of management approaches because of their limited configuration and access to resources (Nunez-Rıos et al. , 2022).…”

Cloud infrastructure enhancing product competitive advantage of tourism SMEs on online consumption values of tourists

“…This research aimed to explore how tourism SMEs in the tourism supply chain use cloudenabled was increasing the online consumption value of tourists through e-marketplace systems (EMSs). Prior research has indicated that tourism has provided tourists with valuable travel-related information services tailored to their individual needs and locations online (Du et al, 2019;Nunez-Rios et al, 2022). From the TOE perspective, when tourists search for travel information with practical mobile application support (Shi and Tsai, 2020), their satisfaction with the brand and consumption will increase.…”