Competitiveness of container terminal operating companies in South Korea and the industry–university–government network

Yoon, Junghyun; Lee, Hee Yong; Dinwoodie, J. M.

doi:10.1016/j.tra.2015.07.009

Cited by 12 publications

(6 citation statements)

References 50 publications

(42 reference statements)

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“…On the other hand, Chahal and Kumari (2014) established service reputation as a twodimensional construct formed by customer orientation and emotional appeal. The study by Yoon et al (2015) confirmed the relationship between customer orientation and reputation as determinants of organizational competitiveness. The authors also point out that when it comes to NSD, it must be based on the opinions of its customers.…”

Section: Theoretical Model and Research Hypothesesmentioning

confidence: 57%

New services development: a study in the context of a health organization

Eberle

Milan

Toni

et al. 2018

IJQSS

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Purpose The purpose of this study is to highlight the understanding of the consequent factors of new services development (NSD) in the literature owing to the impact on organizational competitiveness, especially in professional services, such as that investigated by health plan operators in the present study. Design/methodology/approach The sample (customer of family health plans) consisted of 255 valid cases. For the analysis of the data, multivariate statistical techniques were used through the modeling of structural equations. Findings The results found evidence of the significant relationships between the NSD considering the constructs, client orientation, reputation, professional competences and customer retention, as consequences of the NSD, which impact on the success of the new services launched by the health plan operator from the perception of the customer. Practical implications This implies that health plan operators need to develop new customer-oriented services by investing in new technologies and having more trained and qualified staff so that they can deliver superior services and, as a consequence, have a more profitable relationship with customers. Originality/value The new services may result in greater organizational performance and greater competitiveness for health service providers.

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Section: Theoretical Model and Research Hypothesesmentioning

confidence: 57%

New services development: a study in the context of a health organization

Eberle

Milan

Toni

et al. 2018

IJQSS

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“…Using statistic we could correlate support policies and collective efficiency, suggesting that these companies valorized support policies [10]] to bring collective efficiency to improve the competitiveness of this furniture cluster [4,5,14,19], although these companies did not trust in the institutions that were supposed to support them, due to the lack of cooperation of these institutions to the companies.…”

Section: Resultsmentioning

confidence: 99%

“…The competitiveness of the companies can be determined by various factors, such as networks, human resources, customers and government support policies, among others [10]. Support policies are the policies that try to improve the efficiency and competitiveness of the companies [10]. Efficiency is associated to the ability of a policy measure to support growth without generating negative feedback effects [11,12].…”

Section: Literature Review 21 Support Policiesmentioning

confidence: 99%

Support Policies and Collective Efficiency in a Furniture Cluster

Lima

Sátyro

Sacomano

et al. 2016

IFIP Advances in Information and Communication Technology

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The aim of this research is to analyze the support policies and the collective efficiency in a furniture cluster in the South region of Brazil, subject of scarce studies despite its importance. Using quantitative methodology we made a survey with 20 companies of this furniture cluster. The results indicated that support policies and collective efficiency were statistically correlated. The contribution of this paper to the literature is to reinforce that the findings that support policies are a way to improve collective efficiency, and so provide competitiveness to all the companies that belong to the cluster. This research was made on a temporal transversal cut, a characteristic of studies in networks, so the result does not allow generalizations..

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“…To perform in complex systems, people always have to continually monitor situations and adjust behavior according to changing task demands (Rouse, Cannon-Bowers, & Salas, 1992). Although it is known that talented and skillful workforce contribute to the performance and efficiency of container terminals, the role of personnel selection and human resources management in container terminal performance is still considered as non-traditional as they are difficult to quantify (Yoon, Lee, & Dinwoodie, 2015). Although a small number of studies (e.g., Notteboom, 2012) provide minimal insights into the general skills supporting complex task performance such as IT management skills, to the best of our knowledge the relationship between individual skills, personality traits, and planner task performance is largely unknown.…”

Section: Complexity In Container Terminal Operations and Need For Amentioning

confidence: 99%

Relating planner task performance for container terminal operations to multi-tasking skills and personality type

Kurapati

Lukosch

Eckerd

et al. 2017

Transportation Research Part F: Traffic Psychology and Behaviou

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Planning the operations within a container terminal is a complex task. It requires planners to demonstrate adaptive behavior while handling stressful, complex, and unexpected situations in today's dynamic and technology dependent workplace. This paper aims at investigating the role of multitasking ability, moderated by an individual's personality type, in predicting planner task performance using simulation gaming methods. Hierarchical regression analysis results demonstrate that the direct effect of multi-tasking ability on performance is positive and significant. With one exception, the personality traits do not significantly intensify or lessen the impact of multi-tasking in predicting task performance. The personality trait, openness to experience, significantly lessens the impact of multitasking ability on performance. Our results suggest that container terminal operators may benefit by considering the above-mentioned results while allocating planning tasks to their employees and new recruits. The instruments used in this research could also be used for evaluating and training candidate planners.

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Competitiveness of container terminal operating companies in South Korea and the industry–university–government network

Cited by 12 publications

References 50 publications

New services development: a study in the context of a health organization

New services development: a study in the context of a health organization

Support Policies and Collective Efficiency in a Furniture Cluster

Relating planner task performance for container terminal operations to multi-tasking skills and personality type

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