Community preferences in general practice: important factors for choosing a general practitioner

Kenny, Patricia; Lourenço, Richard De Abreu; Wong, Chun Yee; Haas, Marion; Goodall, Stephen

doi:10.1111/hex.12326

Cited by 18 publications

(26 citation statements)

References 22 publications

(62 reference statements)

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“…The survey has been described previously, 18 and publications have reported results relating to bulkbilling rates, preferences for care and the quality of general practice services. 14,18,19 The key variable of interest for this study was whether respondents reported attending more than one general practice in the previous 12 months. Explanatory variables relate to respondents' Michael Wright, Jane Hall, Kees van Gool, Marion Haas…”

Section: Methodsmentioning

confidence: 99%

“…12 Most Australians report having a regular GP, 11,13 and have strong preferences for seeing a GP who knows them. 14,15 However, consultations with multiple GPs are common, 5 and previous research suggests that patients who attend multiple general practices are more likely to be younger, female, have a higher education attainment, and are more frequent users of health services 5,16 than single general practice attenders.…”

Section: Contextmentioning

confidence: 99%

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How common is multiple general practice attendance in Australia?

Wright¹,

Hall²,

Gool³

et al. 2018

Aust J Gen Pract

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Section: Methodsmentioning

confidence: 99%

Section: Contextmentioning

confidence: 99%

How common is multiple general practice attendance in Australia?

Wright¹,

Hall²,

Gool³

et al. 2018

Aust J Gen Pract

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“…Therefore, this data may only be accurate for our group of patients and cannot be understood in the sense that all immigrants in Slovenia have equal opportunities to get an appointment at a GP’s office. The available data from the literature show that the choice of GP is influenced by several different factors, such as care quality, availability, and practice characteristics (33) . Comparable data have been obtained in Canada with respect to the availability of GPs and other specialists for immigrants and for the rest of the population.…”

Section: Discussionmentioning

confidence: 99%

Patients’ perception of differences in general practitioners’ attitudes toward immigrants compared to the general population: Qualicopc Slovenia

Jakič

Pavlič

2016

Slovenian Journal of Public Health

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IntroductionGlobally, the number of immigrants is rising every year, so that the number of immigrants worldwide is estimated at 200 million. In Slovenia, immigrants comprise 6.5% of the overall population. Immigrants bring along to a foreign country their cultural differences and these differences can affect immigrants’ overall health status and lead to chronic health conditions. The aim of this study was to identify patients’ perception of general practitioners’ (GPs’) attitudes toward immigrants in Slovenia.MethodsThis study was based on the Qualicopc questionnaire. We used the questions that targeted patients’ experience with the appointment at their GP on the day that the study was carried out.ResultsThere were no differences in GPs’ accessibility based on groups included in our study (p>0.05). Compared to the non-immigrant population, first-generation immigrants answered that their GPs were impolite (p=0.018) and that they did not take enough time for them (p=0.038). In addition, they also experienced more difficulties understanding their GP’s instructions (p<0.001). Second-generation immigrants experienced more negative behaviour from GPs, and first-generation immigrants had more difficulties understanding GPs’ instructions.ConclusionThere may be some differences in patients’ perception of GPs’ attitudes towards immigrants in comparison with the general Slovenian population. However, based on the perception of the immigrants that do benefit from the medical care it is not possible to judge the GPs’ attitudes towards immigrants as worse compared to their attitude towards the non-immigrant population. Indeed, there may be other reasons why the patients answered the way they did.

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“…The hypothetical practices were described in terms of 10 attributes of a medical practice (Table 1), which were developed based on an earlier study [15] involving a population survey where respondents rated the importance of a list of 36 attributes of general practice identified from a literature review.…”

Section: Choice Experimentsmentioning

confidence: 99%

Choosing a Doctor: Does Presentation Format Affect the Way Consumers Use Health Care Performance Information?

Kenny

Goodall

Street

et al. 2017

Patient

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Telephone +41 2 95144750, Fax +41 2 95144730 2 Abstract BackgroundChoosing a new health service provider can be difficult and is dependent on the type and clarity of the information available. This study examines if the presentation of service quality information affects the decisions of consumers choosing a general medical practice. ObjectivesTo examine the impact of presentation format on attribute level interpretation and relative importance. MethodsA discrete choice experiment eliciting preferences for a general medical practice was conducted using four different presentation formats for service quality attributes: 1) frequency and percentage with an icon array, 2) star ratings, 3) star ratings with a text benchmark, and 4) percentage alone. A total of 1208 respondents from an online panel were randomised to see two formats, answering nine choices for each, where one was a dominated choice. Logistic regression was used to assess the impact of presentation format on the probability of choosing a dominated alternative. A generalised multinomial logit model was used to estimate the relative importance of the attribute levels. ResultsThe probability of incorrectly choosing a dominated alternative was significantly higher when the quality information was presented as a percentage relative to a frequency with icon array, star rating or bench-marked star rating. Preferences for a practice did not differ significantly by presentation format, nor did the probability of finding the information difficult to understand. ConclusionsQuantitative health service quality information will be more useful to consumers if presented by combining the numerical information with a graphic, or using a star rating if appropriate for the context. 3 Key points for decision makersInformation about service quality such as that collected in patient experience surveys would be useful for consumers choosing a new general practice.Presentation of performance quality information for consumers will be most useful if presented as frequency and percent with icons or start ratings.4

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Community preferences in general practice: important factors for choosing a general practitioner

Abstract: Background Understanding the important factors for choosing a general practitioner (GP) can inform the provision of consumer information and contribute to the design of primary care services.

Cited by 18 publications

References 22 publications

How common is multiple general practice attendance in Australia?

How common is multiple general practice attendance in Australia?

Patients’ perception of differences in general practitioners’ attitudes toward immigrants compared to the general population: Qualicopc Slovenia

Choosing a Doctor: Does Presentation Format Affect the Way Consumers Use Health Care Performance Information?

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