Communication Technology: Pros and Cons of Constant Connection to Work

Diaz, Ismael; Zimmerman, Ryan D.; Boswell, Wendy R.; Chiaburu, Dan S.

doi:10.1037/e518362013-801

Cited by 28 publications

(59 citation statements)

References 41 publications

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“…Much of this discussion occurs either based on anecdotal or self‐reported data on changes in work hours. By empirically measuring the impact of new delivery models on hours containing work, we hope that the present analysis informs these current policy discussions (Diaz, Chiaburu, Zimmerman, & Boswell, ; Wright et al, ).…”

Section: Discussionmentioning

confidence: 81%

Work after work: The impact of new service delivery models on work hours

Bavafa

Terwiesch

2019

J of Ops Management

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In many professional service organizations (PSOs), a single server such as a physician or lawyer delivers services to customers across multiple channels. In these settings, there exists a risk that work obligations encroach on the personal lives of the servers. We empirically examine this concern in the primary care setting of physicians providing care to patients following the introduction of a new service delivery channel, e‐visits. Our data cover an 8.5‐year timespan and include 3.3 million patient encounters, including about one million e‐visits. We find that e‐visit adoption nearly doubles the number of hours containing work (defined as office visits or e‐visits) each week. Of the additional hours containing such work, only 49% are in weekday business hours; the rest are in weekday evenings or early mornings (37%) and on weekends (14%). We also show that increases in office or e‐visit workloads lead to more post‐workday activity in the e‐visit channel. We conclude the analysis by examining the impact of these workloads on e‐visit work content, as measured by the number of words and amount of time spent on each e‐visit; we estimate precise but practically small effects of workload on these work content outcomes.

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Section: Discussionmentioning

confidence: 81%

Work after work: The impact of new service delivery models on work hours

Bavafa

Terwiesch

2019

J of Ops Management

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“…Shifts in the level of general (portable) versus specific (nonportable) skills for a given job have also had massive impacts on individuals, organizations, and macroeconomies (Gathmann & Schönberg, ). People are also becoming increasingly dependent on technology in their lives, both in a workplace setting and in their leisure‐time pursuits (Diaz, Chiaburu, Zimmerman, & Boswell, ). Given these changes, it seems clear that additional theory on the changing workplace environment is needed to account for these significant shifts in employees’ attitudes toward their jobs.…”

mentioning

confidence: 99%

Plugged In or Disconnected? A Model of the Effects of Technological Factors on Employee Job Embeddedness

2015

Self Cite

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Technology continues to play an ever‐increasing role in both our work and private lives. In parallel with this expanding reliance on technology has been a shift in how people now view their jobs. Therefore, the purpose of this article is to provide a theoretical model that bridges these two areas—technology and employee attitudes (more specifically, work‐related feelings of embeddedness). Within our model, we consider aspects of common work‐related technologies and key perceptual variables related to technology, and how both areas can influence embeddedness in one's job. We conclude the article by providing examples of how specific technologies that are commonly found in today's work environment may influence job embeddedness perceptions, and we discuss the implications of the model on both theory and practice. © 2015 Wiley Periodicals, Inc.

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“…Mobile Internet devices permit employees to enjoy the comforts of doing their jobs not only during but after working hours using only one single device (Diaz et al, 2012;Disterer and Kleiner, 2013). This provides employees with more autonomy and control over their lives which directly impact their productivity and job satisfaction (Diaz et al, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

Personal Internet Use: The Use of Personal Mobile Devices at the Workplace

Jamaluddin

Ahmad

Alias

et al. 2015

Procedia - Social and Behavioral Sciences

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The advancement of the personal mobile devices has given employees the opportunity to use these devices for non-work-related activities which poses a new threat to companies. Hence, this study investigates the level and determinants of personal Internet use using personal devices among Malaysian employees. A total of 200 questionnaires were distributed to 12 organisations in Melaka and Kuala Lumpur. Results of this study indicate that habit and external locus of control are predictors of personal Internet use. The paper presents empirical data of individual and situational-related variables predicting personal Internet use among employees from the perspective of personal mobile devices

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Communication Technology: Pros and Cons of Constant Connection to Work

Cited by 28 publications

References 41 publications

Work after work: The impact of new service delivery models on work hours

Work after work: The impact of new service delivery models on work hours

Plugged In or Disconnected? A Model of the Effects of Technological Factors on Employee Job Embeddedness

Personal Internet Use: The Use of Personal Mobile Devices at the Workplace

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