2013
DOI: 10.1590/s0080-623420130000500015 View full text |Buy / Rent full text
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Abstract: RESUMOObjetivou-se identificar o nível de conforto de familiares de pessoas em estado crítico de saúde decorrente das práticas de acolhimento da equipe hospitalar. Foram entrevistados 250 familiares em hospitais do Estado da Bahia, utilizando-se uma escala Likert. Os dados foram analisados em percentuais e separatrizes. Para nove das 12 afirmativas da escala, a maioria dos familiares pontuou seu nível de conforto entre muito e totalmente confortável, mediana de 4, revelando gentileza, tranquilidade e comunicaç… Show more

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“…Nurses play an important role in sharing information, since it occupies a strategic position in the hospitalization setting, acting as mediator between other team members, in order to meet the elderly's and their relatives' needs (11) .…”
Section: Discussionmentioning
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“…Nurses play an important role in sharing information, since it occupies a strategic position in the hospitalization setting, acting as mediator between other team members, in order to meet the elderly's and their relatives' needs (11) .…”
Section: Discussionmentioning
“…O acolhimento é uma maneira de confortar o paciente e família, pois ao interagir o profissional escuta as necessidades do usuário buscando entendê-las, supri-las e isso permite que a humanização aconteça, sendo primordial a postura ética do profissional para realizar um cuidado acolhedor. Acolher deve fazer parte do tratamento e ser oferecido continuamente por qualquer integrante das equipes de saúde (16) e a implementação da PNH propõe a consolidação de prioridades, incluindo o atendimento acolhedor e resolutivo (3) .…”
Section: Conceituando O Cuidado Humanizadounclassified
“…It stresses the importance of clearly explaining to patients that the prioritization of care in the emergency unit will be based on the triage assessment, so that medical care can be dynamic and effective, and lead to greater patient satisfaction (4)(5) . Triage entails receiving patients, upon their arrival, taking full responsibility for them, listening to their medical complaints, worries and distress, ensuring effective resolution of the problem and interaction with other health services for continued care when necessary (6) . In emergency situations, triage is a tool used to establish priority of care according to the seriousness of each case.…”
Section: Introductionmentioning
“…In emergency situations, triage is a tool used to establish priority of care according to the seriousness of each case. In this method, triage is performed by a trained nurse, using internationally established protocols (6) .. It is known that the Manchester protocol is used in many countries and that a group of Brazilian experts assessed the protocol in terms of the feasibility of adapting it to the Brazilian reality.…”
Section: Introductionmentioning