Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services - SIGUCCS '05 2005 DOI: 10.1145/1099435.1099453 View full text
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Mat Felthousen

Abstract: In July of 1999, Academic Technology Services (ATS) was given a mandate to undertake class-related technology support for faculty in approximately 80 traditional classrooms, a service previously provided by a group responsible for campus audio/visual support. This resulted from faculty making greater use of electronic resources, and finding a disconnect between their curricular development and the capabilities of the existing classroom audio/visual support group. When Academic Technology Services began suppor…

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