Collaboration and synergy in hybrid Q&amp;A: Participatory design method and results

Shah, Chirag; Radford, Marie L.; Connaway, Lynn Silipigni

doi:10.1016/j.lisr.2015.02.008

Cited by 8 publications

(10 citation statements)

References 20 publications

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“…Some SQA sites already incorporate features mentioned in the above findings that relate to librarians' desired answerer and system attributes (see also Shah, Radford, & Connaway [], for system design specifications that were elicited by design sessions in another phase of this research project). With regard to the authority of the person answering the question, some sites include a biographical sketch or profile of the answerer (such as Stack Overflow, http://stackoverflow.com).…”

Section: Discussionmentioning

confidence: 99%

“…From the perspective of answering the question of what lessons or enhancements could VRS offer that would be valuable to SQA sites, perhaps the most significant feature would be giving the people answering the questions the ability to refer questions to or collaborate with others. Although no SQA site answerers were interviewed in this phase of the grant project, results from other phases indicate that those answering on SQA do not have a trusted community of answerers similar to the VRS librarians, which would make referrals or collaboration among them unlikely (see Shah & Kitzie, ; Shah et al, ).…”

Section: Discussionmentioning

confidence: 99%

“…However, a large number of users were interviewed in another phase of this grant project and a companion article on the results of these interviews is in preparation for publication. Another phase of this project involves systems experts and designers and has already been published (Shah et al, ).…”

Section: Limitationsmentioning

confidence: 99%

See 2 more Smart Citations

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA

Radford

Connaway

Mikitish

et al. 2016

Asso for Info Science & Tech

Self Cite

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This investigation of new approaches to improving collaboration, user/librarian experiences, and sustainability for virtual reference services (VRS) reports findings from a grant project titled “Cyber Synergy: Seeking Sustainability between Virtual Reference and Social Q&A Sites” (Radford, Connaway, & Shah, –2014). In‐depth telephone interviews with 50 VRS librarians included questions on collaboration, referral practices, and attitudes toward Social Question and Answer (SQA) services using the Critical Incident Technique (Flanagan, ). The Community of Practice (CoP) (Wenger, ; Davies, ) framework was found to be a useful conceptualization for understanding VRS professionals' approaches to their work. Findings indicate that participants usually refer questions from outside of their area of expertise to other librarians, but occasionally refer them to nonlibrarian experts. These referrals are made possible because participants believe that other VRS librarians are qualified and willing collaborators. Barriers to collaboration include not knowing appropriate librarians/experts for referral, inability to verify credentials, and perceived unwillingness to collaborate. Facilitators to collaboration include knowledge of appropriate collaborators who are qualified and willingness to refer. Answers from SQA services were perceived as less objective and authoritative, but participants were open to collaborating with nonlibrarian experts with confirmation of professional expertise or extensive knowledge.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA

Radford

Connaway

Mikitish

et al. 2016

Asso for Info Science & Tech

Self Cite

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“…Collaborative search is generally considered to happen within a controlled environment, involving a set of users interacting with each other through a search interface [89]. With the fruitful use of social networks in IR [15,65,87] and the relatedness of social interactions in both social and collaborative IR [112], we believe that a substantial e ort could be done to extend CIR to social environments. Indeed, in addition to bene t from the crowd, a socialoriented CIR model would enable to connect larger groups, eventually on social platforms, and let them work together to leverage from a wider range of complementarity between collaborators.…”

Section: Conclusion and Promising Perspectivesmentioning

confidence: 99%

“…A further step toward collaboration consists in recommending a cohesive and relevant group of users willing to collaborate to solve a task. For instance, in References [4,112,124], the authors investigate the value of a collaborative activity in social networks or question-answering platforms to achieve a search task. One interesting challenge in this eld is to build the collaborative group according to users' compatibility, availability, and expertise [14,85,94,121].…”

Section: Conclusion and Promising Perspectivesmentioning

confidence: 99%

On the Collaboration Support in Information Retrieval

Soulier

Tamine

2017

ACM Comput. Surv.

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Collaborative Information Retrieval (CIR) is a well-known setting in which explicit collaboration occurs among a group of users working together to solve a shared information need. This type of collaboration has been deemed as bene cial for complex or exploratory search tasks. With the multiplicity of factors impacting on the search e ectiveness (e.g., collaborators' interactions or the individual perception of the shared information need), CIR gives rise to several challenges in terms of collaboration support through algorithmic approaches. More particularly, CIR should allow us to satisfy the shared information need by optimizing the collaboration within the search session over all collaborators, while ensuring that both mutually bene cial goals are reached and that the cognitive cost of the collaboration does not impact the search e ectiveness. In this survey, we propose an overview of CIR with a particular focus on the collaboration support through algorithmic approaches. The objective of this article is (a) to organize previous empirical studies analyzing collaborative search with the goal to provide useful design implications for CIR models, (b) to give a picture of the CIR area by distinguishing two main categories of models using the collaboration mediation axis, and (c) to point out potential perspectives in the domain.

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Factors that affect asker's pay intention in trilateral payment‐based social Q&A platforms: From a benefit and cost perspective

Zhao

Peng

Liu

et al. 2019

Asso for Info Science & Tech

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More and more social Q&A platforms are launching a new business model to monetize online knowledge. This monetizing process introduces a more complicated cost and benefit tradeoff to users, especially for askers' concerns. Much of the previous research was conducted in the context of free‐based Q&A platform, which hardly explains the triggers that motivate askers' pay intention. Based on the theories of social exchange and social capital, this study aims to identify and examine the antecedents of askers' pay intention from the perspective of benefit and cost. We empirically test our predictions based on survey data collected from 322 actual askers in a well‐known trilateral payment‐based social Q&A platform in China. The results by partial least squares (PLS) analysis indicate that besides noneconomic benefits including self‐enhancement, social support, and entertainment, financial factors such as cost and benefit have significant influences on the perceived value of using trilateral payment‐based Q&A platforms. More important, we further identify that the effect of financial benefit is moderated by perceived reciprocity belief, and the effect of perceived value is moderated by perceived trust in answerers. Our findings contribute to the previous literature by proposing a theoretical model that explains askers' behavioral intention, and the practical implications for payment‐based Q&A service providers and participants.

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Collaboration and synergy in hybrid Q&A: Participatory design method and results

Cited by 8 publications

References 20 publications

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA

On the Collaboration Support in Information Retrieval

Factors that affect asker's pay intention in trilateral payment‐based social Q&A platforms: From a benefit and cost perspective

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