Cloud Computing: The Issue of Service Quality: An Overview of Cloud Service Level Management Architectures

Motta, Gianmario; You, Linlin; Sacco, Daniele; Sfondrini, Nicola

doi:10.1109/icssi.2013.48

Cited by 12 publications

(5 citation statements)

References 13 publications

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“…The high cost of technological innovation is the highest obstacle faced by respondents. This finding supports the findings of previous studies that the high cost of technological innovation has always been the reason for the difficulty of implementing technological innovation (Motta et al , 2013). The cost of innovation is one of the parameters used to determine the level of technological innovation found in business (Yong’an et al , 2016), and the cost of innovation influences the ability of technological innovation (Wang, 2019).…”

Section: Resultssupporting

confidence: 92%

“…The high cost of technological innovation is often not proportional to the small allocation of capital (Grimpe and Sofka, 2016; Capozza and Divella, 2019). In fact, it has always been the reason for the difficulty of implementing technological innovation (Motta et al , 2013). The cost of innovation is one of the parameters used to define the level of technological innovation found in a business (Yong’an et al , 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

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Barriers to technological innovations of SMEs: how to solve them?

Indrawati

Caska

Suarman

2020

IJIS

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Purpose This study aims to analyze the inhibiting factors of small and medium enterprises (SMEs’) technology innovation, supporting institutions for SMEs technology innovation development, SMEs’ technology innovation development model and strategies for developing SMEs in technology innovation. Design/methodology/approach This is a mixed-method research project conducted through a survey of SMEs in Riau Province, Sumatera Indonesia (primarily in the districts of Siak, Kampar and Pelalawan) from April to July 2019. SMEs that have been operating for at least five years were chosen purposively as samples. Based on the requirement, there are 277 entities used in this study. A focus group discussion (FGD) was also conducted to formulate SME models and development strategies in technological innovation. In addition, in-depth interviews and observations were also carried out on technological innovations undertaken by respondents. Findings It was found that there are five inhibiting factors of SMEs’ technology innovation: government support, quality of human resources, funding of technological innovation, economic conditions and business partners. The biggest inhibiting factor remains to be the funding of technological innovation. Therefore SMEs provide independent technological innovation costs to develop technological innovations for business sustainability. Supporting institutions for developing SME technology innovation consist of government institutions, private institutions, financial institutions (banks) and nonbank financial institutions. To survive and excel amid competition, SMEs need to pay attention to technological innovation. The business strategy that needs to be done is to improve services to consumers and improve their attitude toward innovation in the implementation and development of SMEs’ businesses. Research limitations/implications This research is limited to research on the inhibiting factors for SME technology innovation from the aspect of the production sector. This research has not studied various business fields in the trade, service and digital SME sectors. Future studies can reveal factors inhibiting SME technological innovation, except production aspects and various SME business fields. In addition, this study has not analyzed the cost of technological innovation provided by SMEs. Therefore, future studies could also reveal the large costs of technological innovation provided by SMEs. Originality/value This research investigates barriers hindering the SMEs’ technological innovations in Southeast Asia, including Indonesia as a maritime country. It also formulates strategies to reduce the barriers to SME’s technological innovation and contributes to the development of knowledge of technological innovations in SMEs. Moreover, this paper involves investigating government support from a nonfinancial aspect. To the best of the authors’ knowledge, this aspect has not been much discussed by studies on innovation at SMEs till now.

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Section: Resultssupporting

confidence: 92%

Section: Literature Reviewmentioning

confidence: 99%

Barriers to technological innovations of SMEs: how to solve them?

Indrawati

Caska

Suarman

2020

IJIS

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“…In order to ensure the accuracy of our analysis and avoid the errors made by previous sur veys, we excluded the Public Cloud providers and IT vendors [12]- [15]. The survey has been structured in 3 sections, that enable to cross the Cloud strategy of the companies and their relationship with selected Public Cloud providers [16]. …”

Section: Introductionmentioning

confidence: 99%

Service level agreement (SLA) in Public Cloud environments: A Survey on the current enterprises adoption

Sfondrini¹,

Motta

You

2015

2015 5th International Conference on Information Science and Technology (ICIST)

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In recent past, organizations have purchased IT equipment to be installed and directly managed within their own Data Centres. The rise of Cloud Computing generated an important shift of focus from the private boundaries of the companies to a new golden era of IT outsourcing. To analyse the quality of the services available on the market we conducted a survey based upon 58 IT professionals who have migrated critical business applications to the Public Cloud. The survey has been carried on to highlight the security policies, the minimum performance warranted by the Cloud providers and the presence of monitoring tools which allow to the customers a direct control on the deployed services. The study shows that the SLAs ofTered by Public Cloud Providers are not able to properly address the needs of the customers ensuring a low degree of control and a lack of transparency on the actual performance of the services.

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“…This framework is based on the lifecyle of WSLA language and is able to provide holistic guarantees of the QoS of the offered services to the end users. The QoS concepts are discussed for different services, such as IT, Cloud and business, in [35]. The discussion leads to identifying the main differences of QoS in Cloud and other sectors, and finally provides a framework to establish QoS parameters and descriptions in an SLA.…”

Section: Framework and Methodologies To Define And Model Slasmentioning

confidence: 99%

A Systematic Literature Study on Definition and Modeling of Service-Level Agreements for Cloud Services in IoT

et al. 2020

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The cloud computing paradigm provides remote computing resources to the cloud service consumers and businesses. When combined with Internet of Things (IoT), both technologies open up a wide range of new possibilities for more agile and flexible applications. However, guaranteed quality of service is essential in provisioning of cloud services, which makes Service Level Agreements (SLAs) a focal point in the cloud computing and IoT ecosystem. The SLA definition and modeling phase is crucial in establishing SLAs between service providers and consumers. This paper identifies that the research on definition and modeling of SLAs for cloud services in IoT is widely dispersed and there is a lack of a systematic and comprehensive literature review. Thus, in this paper we build on top of a previously conducted systematic mapping study on management of SLAs for cloud computing and IoT to perform a comprehensive systematic review and discuss sub-categorization of the definition and modeling aspects of SLAs for cloud services in IoT. Furthermore we analyze the extracted relevant literature, present commonalities in the studies, identify gaps and discuss opportunities for further research in the area.

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Cloud Computing: The Issue of Service Quality: An Overview of Cloud Service Level Management Architectures

Cited by 12 publications

References 13 publications

Barriers to technological innovations of SMEs: how to solve them?

Barriers to technological innovations of SMEs: how to solve them?

Service level agreement (SLA) in Public Cloud environments: A Survey on the current enterprises adoption

A Systematic Literature Study on Definition and Modeling of Service-Level Agreements for Cloud Services in IoT

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