Journal of Health Care for the Poor and Underserved volume 21, issue 1, P301-317 2010 DOI: 10.1353/hpu.0.0269 View full text
Anna M. Nápoles, Jasmine Santoyo-Olsson, Leah S. Karliner, Helen O'Brien, Steven E. Gregorich, Eliseo J. Pérez-Stable

Abstract: Language interpretation ameliorates health disparities among underserved limited English-proficient patients, yet few studies have compared clinician satisfaction with these services. Self-administered clinician post-visit surveys compared the quality of interpretation and communication, visit satisfaction, degree of patient engagement, and cultural competence of visits using untrained people acting as interpreters (ad hoc), in-person professional, or video conferencing professional interpretation for 283 vis…

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