Abstract:Objective: to analyze patient satisfaction in a Family Health Unit (FHU) of a municipality
in the interior of São Paulo, Brazil, from the perspective of responsiveness. Method: this was a qualitative study with 41 patients of families who used the FHU at
least once in the last six months. A semi-structured interview was used for data
collection, performed from November of 2010 to January of 2011, focusing on the
dimensions of responsiveness: dignity, autonomy, facilities and physical
environment, immediate att… Show more
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