Citizens’ intention to use and recommend e-participation

Abstract

Purpose-The purpose of this paper is to investigate how citizens' perception of empowerment can influence the intention to use and intention to recommend e-participation. Design/methodology/approach-A research model is evaluated using structural equation modelling. An online survey questionnaire was used to collect data from 210 users of e-participation. Findings-The results show that psychological empowerment influences the intention to use and recommend e-participation. Performance expectancy and facilitating conditions were the strongest predictors of intention to use; effort expectancy and social influence had no significant effect on the prediction of intention to use e-participation. Research limitations/implications-The use of psychological empowerment as a higher-order multidimensional construct is still insufficiently researched. Future research may explore the effect of each dimension of psychological empowerment in different scenarios of e-participation adoption. Caution is needed when generalising our findings towards the adoption of e-participation in different locations or with different participants. Practical implications-The findings can help the local governments to design strategies for the promotion and diffusion of e-participation amongst the citizenry. Those strategies should focus on citizens' perception of empowerment, thereby creating a positive attitude towards intention to use and recommend e-participation. Originality/value-An innovative research model integrates the unified theory of acceptance, use of technology and psychological empowerment; the last as a higher-order construct.

Factors Influencing the Intention of University Students to Adopt and Use E-Government Services: An Empirical Evidence in China

“…This is a departure from the findings which have shown that social influence is a significant predictor of the intention to use e-government services (Bhuasiri et al, 2016;Kurfalı et al, 2017;Lu & Nguyen, 2016;Venkatesh et al, 2003;Zawaideh, 2016). Our findings, however, support studies that showed that social influence does not determine the behavioral intention to use (Jacob & Darmawan, 2019;Mansoori et al, 2018;Naranjo-Zolotov et al, 2019). These contradictory findings on the impact of social influence on the behavioral intention to use as reported in the literature appear to suggest that the social influence (opinions/views/ experiences) from friends and family may not necessarily lead to the adoption of e-government services.…”

Do Emotional Solidarity Factors Mediate the Effect of Personality Traits on the Inclination to Use Nonmonetary Peer-to-Peer Accommodation Networks?

“…This may reflect the fact that it is easier for the hosts’ friends and acquaintances to control and enforce social norms, as there is less spatial distance between them. In a recent study that tested the UTAUT model, Naranjo-Zolotov, Oliveira, and Casteleyn (2019) found that social norms had an insignificant effect on behavioral intention. The voluntary nature of the use of specific technologies reduces the importance of social influences.…”

A neural blockchain for a tokenizable e-Participation model

“…The United Nations e-Government Survey 2014 report [29] describes a three-level e-Participation model: e-Information, e-Consultation and e-Decision-making. There is a progressive move from a more "passive" role linked to information access and transparency to a more "active" one based on deliberation, decision-making and co-creation [30]. Similarly, Macintosh [10] also pointed to three levels of e-Participation: e-Enabling, e-Engaging and e-Empowering, going from a more passive role for citizens to active involvement that to some extent returns sovereignty to citizens.…”

“…Before progressing to more technical issues, we would like to stress that, from the perspective of the literature on e-Participation, the inclusion of rights as a way of recognizing participation in a process is intended as a means of addressing a fundamental problem in direct democracy: the lack of the motivation to participate in certain cases [51]. As Naranjo-Zolotov et al [30] stated, a decision-making-based participation model requires "an active engagement and involvement of the citizens in the long-term scenario for its success". Edelmann et al [52] posed the question in other terms: "Given that lurkers make up a majority in the e-participation process, the crucial question is how we can motivate them to become active".…”