ChatBot for College Website

Abstract

In any service-providing organization, it is necessary to answer current or future customer’s questions for their information and for maintaining good relationship with the customers. These organizations usually have call centers with hundreds and thousands of employees to give replies to customers through chat (i.e. text) or phone calls. These kind of traditional systems need large number of employees which eventually increases the overall expenditure and manpower requirement of that organization. This paper is aimed at minimizing the manpower requirement i.e. decreasing the number of employees by implementing a chat service. This concept of chatbot has been proposed for implementation in College Website that will automatically reply to the queries of stakeholders like students, parents, etc. without any human interaction. For implementation of chatbot sequence to sequence model is used which is a deep neural network

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“…The three research instruments used in this study are semi-structured interviews, an openended questionnaire, and a document (WhatsApp thread of discussions). These instruments were adapted from other reports [24][25][26], which utilize Venkatesh's Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) model [27].…”

Investigating the Support Provided by Chatbots to Educational Institutions and Their Students: A Systematic Literature Review

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