Capabilities of digital servitization: Evidence from the socio-technical systems theory

Münch, Christopher; Marx, Emanuel; Benz, Lukas; Hartmann, Evi; Matzner, Martin

doi:10.1016/j.techfore.2021.121361

Cited by 71 publications

(45 citation statements)

References 182 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…(2022a) utilised STS theory's concepts to categorise the barriers for digitalisation in hospitals and verify how they impact on operational performance. Münch et al . (2022) adopted an STS perspective to investigate the interrelationship and complementarity of internal and external components important for digital servitisation.…”

Section: Background and Hypothesesmentioning

confidence: 99%

Role of leadership in the digitalisation of manufacturing organisations

Tortorella

Prashar²,

Antony³

et al. 2023

JMTM

View full text Add to dashboard Cite

PurposeThis study examines the moderating role of leadership behaviours on the relationship between Industry 4.0 (I4.0) maturity and operational performance in manufacturers.Design/methodology/approachFor that, 189 leaders from manufacturing organisations located in India and Brazil that are undergoing I4.0 implementation were surveyed. The collected data was analysed using multivariate data techniques, which allowed to verify the validity of our research hypotheses. This study was grounded on the concepts from the socio-technical systems (STS) theory.FindingsThe findings indicated that task-oriented leadership behaviours positively moderate the relationship between technologies for digitalisation and operational performance. A similar effect was found for the interaction between change-oriented leadership behaviours and strategy for digitalisation. In turn, the moderating effects of relations-oriented and change-oriented leadership behaviours were negative when considering the I4.0 maturity dimensions of employee and culture for digitalisation and technology for digitalisation, respectively.Originality/valueThis study offers arguments to better understand the role of leaders' behaviours in the digitalisation of organisations. Changing behaviours is usually a long-term and time-consuming activity. The identification of the leadership behaviours that are more likely to support digitalisation allows companies to anticipate potential issues and prioritise efforts to assertively develop leaders.

show abstract

Section: Background and Hypothesesmentioning

confidence: 99%

Role of leadership in the digitalisation of manufacturing organisations

Tortorella

Prashar²,

Antony³

et al. 2023

JMTM

View full text Add to dashboard Cite

show abstract

“…The neglect of technological intensity has proven as a literature gap in the theory of digital servitization (Munch et al, 2022). Therefore, an in-depth understanding of relations between digital servitization and technology intensity is needed to respond to the servitization paradox challenge (Munch et al, 2022). Furthermore, this research fills the gap in the literature with the explanation which combination of servitization and digital servitization make the highest financial performance according to the technology level of the firm.…”

Section: Introductionmentioning

confidence: 94%

“…Moreover, the adoption of digital solutions in manufacturing firms should be in line with the technology intensity of the firm (Avadikyan et al, 2012, Rakic et al, 2021a. The neglect of technological intensity has proven as a literature gap in the theory of digital servitization (Munch et al, 2022). Therefore, an in-depth understanding of relations between digital servitization and technology intensity is needed to respond to the servitization paradox challenge (Munch et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

Digital Servitization and Firm Performance: Technology Intensity Approach

Rakić

Pero

Sianesi

et al. 2022

View full text Add to dashboard Cite

Digital servitization provides radical changes in the offer of products from manufacturing firms. The purpose of this paper is to investigate the impact of digital servitization on manufacturing firm performance and demonstrate the role of technology intensity, product-related services, and digital solutions in different industry sectors. This research collected data from 240 manufacturing firms from the Republic of Serbia under the European manufacturing survey from 2018. Multivariate regression analysis was used to test the impact of product-related services and digital solutions on manufacturing firm performance according to technology intensity. The findings show that the impact of digital servitization is more significant with the higher technology intensity level of the industry sector. Furthermore, the results show that Data-based services based on Big Data Analysis have the highest impact on manufacturing firm performance in all categories of technology intensity. Moreover, results from the fixed panel regression show production managers which combination of product-related services along with digital solutions make the highest financial performance according to the technology intensity of the firm.

show abstract

“…Through digital servitization, manufacturing firms adopt digital technologies and consequently adjust their value creation, value delivery, and value capturing [28,29]. Hence, the adoption of digital technologies requires manufacturing firms to reflect the accompanying dynamics in their organizations, e.g., to enable novel ways of how to collaborate or to facilitate novel roles to manage digital technologies [28,30]. Even though digital technologies and associated expert roles are critical in digital servitization, few contributions have been made about organizing digital and traditional IT resources, particularly for manufacturing firms [22,23,30].…”

Section: Introductionmentioning

confidence: 99%

From selling machinery to hybrid offerings – organizational impact of digital servitization on manufacturing firms

Brosig

Strahringer

Westner

2022

IJISPM

View full text Add to dashboard Cite

The transition towards services has been imperative for manufacturing firms for years. The change from a product-oriented to a more service-dominant business model affects the organizational structure of firms. However, literature provides limited insights into how manufacturing firms organize themselves in this transition. Even though digital technologies are critical for the transition, it is unclear how to orchestrate digital and traditional Information Technology (IT) resources in manufacturing firms accordingly. We analyze the case of a typical manufacturing firm that has adjusted its structure to reorganize for solution offerings based on product, service, and digital components. Our results describe a hybrid organizational structure that splits front- and back-end units. The back-end units are split along solution components. Digital IT resources are internalized and governed decentrally, with traditional IT resources being outsourced and steered centrally. Our findings contribute to digital servitization research by clarifying the overarching as well as the digital and traditional IT-related organization for manufacturing firms.

show abstract

Capabilities of digital servitization: Evidence from the socio-technical systems theory

Cited by 71 publications

References 182 publications

Role of leadership in the digitalisation of manufacturing organisations

Role of leadership in the digitalisation of manufacturing organisations

Digital Servitization and Firm Performance: Technology Intensity Approach

From selling machinery to hybrid offerings – organizational impact of digital servitization on manufacturing firms

Contact Info

Product

Resources

About