2020
DOI: 10.1007/s40171-020-00232-y
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Can CRM Flexibility Raise Bank Efficiency?

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Cited by 5 publications
(1 citation statement)
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“…The relative efficiency of each DMU is defined as the ratio between the weighted sum of its products and the weighted sum of the inputs needed to generate them. For each inefficient DMU, the DEA identifies a set of references comprising one or more efficient DMUs to be used as a reference for process improvement (Konovalov et al 2020;Nguyen 2020). This is a benchmarking approach (Piran et al 2017).…”
Section: Data Envelopment Analysis (Dea)mentioning
confidence: 99%
“…The relative efficiency of each DMU is defined as the ratio between the weighted sum of its products and the weighted sum of the inputs needed to generate them. For each inefficient DMU, the DEA identifies a set of references comprising one or more efficient DMUs to be used as a reference for process improvement (Konovalov et al 2020;Nguyen 2020). This is a benchmarking approach (Piran et al 2017).…”
Section: Data Envelopment Analysis (Dea)mentioning
confidence: 99%