volume 4, issue 1, P49-70 2019
DOI: 10.1108/mabr-10-2018-0042
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Periklis Saragiotis

Abstract: Purpose This paper aims to review the application of business process management (BPM) in the port sector. Its objective is to understand whether BPM principles are applied in the port sector, the role of the procedural factor in port performance evaluation and whether electronic data interchange systems have been used for process management purposes. Design/methodology/approach The objective of this research is to conduct a critical review of existing academic literature in the domain of BPM and its applic…

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