Business process adoption in organisations: A case study from an insurance company in South Africa

Abstract

Abstract:Business process adoption is one of the factors that determine an organisation's performance. While there are various factors that can have an impact on business processes adoption, this paper focuses on the impact of individual, process and organisational factors when adopting business processes in a large insurance organisation. Given evidence of non-optimal adoption, this paper investigates the factors that affect the adoption of business process by employees in insurance organisations in the context of Information Technology (IT) software development projects. A case study methodology was used with one large insurance company in South Africa as the unit of analysis. The data collection process started with conducting interviews with eight business process analysts to gain an understanding of how business processes are used in this organisation. This was followed by an online survey targeted at 120 business process users for which 65 responses were received. From the results of this study, a business process adoption (BPA) model has been developed which can be applied to assist an insurance organisation to improve the adoption of its business processes. The factors proposed in the model could guide future initiatives that aim to ensure the success of business processes in organisations.

Pre-Adoption Diagnosis of the Intelligence Process in Organizations: A Delphi Study with Intelligence Practitioners

“…Organizational pre-adoption conditions had the highest agreement rates among respondents. As Luzipo et al (2015) point out, the support of top management is a strong predictor for the adoption of a process, and this factor is also specifically highlighted for the structured intelligence process. Since the key decision-makers in an organization understand the strategic value that the activity can generate, they provide the necessary support for its set-up and continuity.…”

“…Support from top management, training, and user's commitment are also predictors of process adoption (Almeida, Lesca, & Canton, 2016;Luzipo et al, 2015). The lack of support from top management in legitimizing a leader or a committee responsible for conducting the implementation of the intelligence process and the absence of budget can negatively impact its continuity (Almeida & Hirata, 2016;Janissek-Muniz, 2016;N.…”

“…There are few studies about the stage prior to the intelligence process adoption (N. Lesca et al, 2015) that support the fact that it is in this important stage that organizations are sensitized and awareness is created, as well as knowledge and interest about the need to observe the environment. This is the reason why it is important to recognize, a priori, activities and conditions that can influence the success of the process (Janissek-Muniz, 2016;Luzipo, Van Biljon, & Herselman, 2015). This understanding can potentially avoid future problems, reduce costs and time, reduce failure risks, and prepare an environment suitable to receive the intelligence process (Verville, Barnadas, & Halingten, 2005).…”