“…We also incorporate into our research effort the notion of resilience or the ability of a system to resist against and then recover from the impact of a disruption (Bruneau et al, 2003;Nemeth, Wears, Woods, Hollnagel, & Cook, 2008). Resilience measures have been previously used to assess the dynamic response of systems like supply chains or critical infrastructure networks to various types of disasters (Ambulkar, Blackhurst, & Grawe, 2015;Kim, Chen, & Linderman, 2015;Liu, Song, & Tong, 2016), but they have not yet been applied to the problem of understanding and addressing ED overcrowding.…”