2018
DOI: 10.3390/su10030695
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Brand Awareness in the Context of Mistrust: The Case Study of an Employment Agency

Abstract: Brand awareness is important for a good market performance of a company. However, research on the contextual preconditions needed for the improvement of brand awareness is limited, particularly in specific service sectors such as employment agencies. We present the research results of the preconditions for the improvement of awareness (which is one of the dimensions of brand equity) in an employment agency. We also analyze the effects of the perceived trust of customers on the improvement of brand awareness in… Show more

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Cited by 11 publications
(9 citation statements)
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“…Brand awareness, as the antecedent of brand commitment and brand loyalty, reflects the weight of a brand in the minds of consumers [58]; as such, it plays an important role in brand equity building for destinations. Related studies have mostly deemed that brand recall and brand recognition are the two key elements of brand awareness, from the perspective of consumers [42,59]. Brand recall reflects a consumer's ability to retrieve brands from memory and the familiarity of the brand [60], including the ability to retrieve a brand from a similar class and to remember brand characteristics [61,62].…”
Section: Brand Awarenessmentioning
confidence: 99%
“…Brand awareness, as the antecedent of brand commitment and brand loyalty, reflects the weight of a brand in the minds of consumers [58]; as such, it plays an important role in brand equity building for destinations. Related studies have mostly deemed that brand recall and brand recognition are the two key elements of brand awareness, from the perspective of consumers [42,59]. Brand recall reflects a consumer's ability to retrieve brands from memory and the familiarity of the brand [60], including the ability to retrieve a brand from a similar class and to remember brand characteristics [61,62].…”
Section: Brand Awarenessmentioning
confidence: 99%
“…Hence, these benefits will add value to the company's revenue which may be the main goal of creating a concrete brand awareness. In order to achieve the true goal of brand awareness, companies employ a wide range of brand management strategies such as brand equity, brand personality and others as their main focus to elevate their position in the market and to create loyalty from the consumers, (Rockute et al, 2018).…”
Section: Introductionmentioning
confidence: 99%
“…Moreover, knowledge is an important input for research and development as well as the innovation activities of all industries and ensuring the sustainability of organizations [3,4]. Especially for the Information Technology (IT) industry, the fast development of technology requires IT employees to learn more quickly, to share knowledge mutually, increase awareness and to reuse knowledge properly for a more innovative working environment [5]. Innovation is the goal for the success and sustainable development of any enterprise in the knowledge economy [6].…”
Section: Introductionmentioning
confidence: 99%