30 tribute to the processes can be divided into three groups-the providers of the service (the personnel): those controlling the resources they require (the controllers) : and the &dquo;determiners of demand&dquo; (the clients). The interests and aspirations of the three groups have to be confronted and reconciled. It is not the demands that are made on the service, but those which are met and made effective that ultimately shape it-an important point to be borne in mind in relation to the development of afte… Show more
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