2001
DOI: 10.1002/dir.1023
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Boo.com—The path to failure

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Cited by 21 publications
(13 citation statements)
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“…In the area of e-commerce, there is a common understanding that waiting time impedes increasing online commerce (Nielson 1999;Rose et al 1999;Ryan and Valverde 2003;Stockport et al 2001), although the authors do not agree on concrete metrics. Due to the fact that in our Tor usability experiment latency has to be classified and finally quantified, we need to define metrics to measure when users cancel their Web page request or in other words, how long users tolerate waiting for a request.…”
Section: Latency As Usability Factormentioning
confidence: 99%
“…In the area of e-commerce, there is a common understanding that waiting time impedes increasing online commerce (Nielson 1999;Rose et al 1999;Ryan and Valverde 2003;Stockport et al 2001), although the authors do not agree on concrete metrics. Due to the fact that in our Tor usability experiment latency has to be classified and finally quantified, we need to define metrics to measure when users cancel their Web page request or in other words, how long users tolerate waiting for a request.…”
Section: Latency As Usability Factormentioning
confidence: 99%
“…Stockport et al, 2001). In real life, multiple unverified assumptions are often operating simultaneously, and each of them may be either known or unknown.…”
Section: Unverified Assumptionsmentioning
confidence: 99%
“…Artists or IT professionals may build pages according to creative whim, blindly deciding the number of links on a page, the type and style of links, format for information, positioning on the page of various elements and use of images. The demise of Boo.com, for example, illustrates fashion rather than function driving the design process (Stockport, Kunnath, & Sedick, 2001). …”
Section: Realizing Web Site Goalsmentioning
confidence: 99%