Blinds up or down?

Foscht, Thomas; Lin, Yu‐Ting; Eisingerich, Andreas B.

doi:10.1108/ejm-10-2016-0576

Cited by 43 publications

(15 citation statements)

References 108 publications

(240 reference statements)

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“…In this context, the concept of sustainability can be referred to as any one of the three dimensions, not only to ecological resources but also to social or economic resources. Sustainability mainly focuses on meeting the needs of the present without compromising the needs of the future [67]. Other researchers have argued that sustainability increases productivity at lower cost and increases business ability [68][69][70].…”

Section: Operational Sustainability (Ops) and Firm Performance (Fpr)mentioning

confidence: 99%

Adoption of Ubiquitous CRM for Operational Sustainability of the Firms: Moderating Role of Technology Turbulence

et al. 2021

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Ubiquitous CRM (UCRM) enhances customer relationship management. It can sense customer needs and demands, to which firms can respond quickly. Therefore, UCRM helps to improve a firm’s agility. There is a growing interest among researchers and practitioners to understand how the adoption of UCRM impacts the sustainability of firms’ operations, but not many studies have investigated this issue. In this context, the aim of this study is to examine how firms’ absorptive capacity and dynamic capability could impact the adoption of UCRM to influence the operational sustainability of the firms and their performance. The study also investigates the moderating role of technology turbulence on the relationship between a firm’s operational sustainability and its performance. Using absorptive capacity theory and dynamic capability view theory and reviewing the existing literature, we developed a conceptual model. The model was then validated using a structural equation modeling technique considering 309 usable respondents from different firms that use UCRM for their operational activities. The study found that firms’ absorptive capacity and dynamic capability significantly and positively impact the adoption of UCRM, which in turn significantly and positively impacts firms’ operational sustainability and improves their performance. The study also shows that there is a significant moderating role of technology turbulence on the relationship between operational sustainability and firm performance.

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Section: Operational Sustainability (Ops) and Firm Performance (Fpr)mentioning

confidence: 99%

Adoption of Ubiquitous CRM for Operational Sustainability of the Firms: Moderating Role of Technology Turbulence

et al. 2021

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“…Ertz and colleagues found a positive difference between enthusiasts and regular consumers on composting, sustainable transportation, and citizen consumption, buta negative difference on recycling; meanwhile, they found no significant difference on local consumption, the environment, or animal protection. Recent studies demonstrate that consumers' willingness to engage in responsible (or sustainable) consumption is impacted by firms' transparency (Foscht et al, 2018). Schlaile et al (2018) conceptualized 'consumer social responsibility' and identified obstacles to responsible consumption.…”

Section: Socially Responsible Consumptionmentioning

confidence: 99%

“…If the crisis intensifies and inventory levels begin to drop, the transparency could cause consumers who already possess sufficient supplies of critical goods to leave them for other customers. Such an approach may be effective as consumers' willingness to engage in responsible consumption is impacted by an organization's transparency (Foscht et al, 2018).…”

Section: Managerial Implicationsmentioning

confidence: 99%

Leave some for me! The role of marketing in influencing responsible consumption during times of crisis

Anderson

2020

Journal of Strategic Marketing

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This conceptual paper discusses the role of marketing in advancing socially responsible consumption during times of crisis. We argue that socially responsible consumption must be expanded from its current focus on preserving the environment to include consumers' responsibility to preserve the health and well-being of other consumers, especially during crises. Therefore, we build on the socially responsible consumption literature and introduce the concept of consumercentric socially responsible consumption (CCSRC). Further, we integrate the social contract theory, contagion theory, and tragedy of the commons literature to create a conceptual framework that illustrates how firms can employ different social contracts in response to changing crowd dynamics. Specifically, this article discusses how marketing can employ social contracts to reinforce a consumer-centric notion of socially responsible consumption that relates to the acquisition of goods during crises and its impact on overall consumer wellbeing. Theoretical and practical implications are offered.

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“…We also wonder whether enhanced transparency as part of online learning may reduce students' stress and increase their willingness to engage in online learning tools. Prior work has shown that transparency of organizations is associated with greater levels of trust and people's willingness to engage in open and responsible behaviors themselves when they see other relationship partners (eg, organizations) acting in a transparent way [42][43][44][45]. Furthermore, sharing critical information through customer education [45][46][47][48] has been demonstrated to positively affect people's willingness to participate and offer critical and valuable feedback [49][50][51].…”

Section: Limitations and Future Researchmentioning

confidence: 99%

How an Environment of Stress and Social Risk Shapes Student Engagement With Social Media as Potential Digital Learning Platforms: Qualitative Study (Preprint)

Hartnup¹,

Dong²,

Eisingerich³

2018

Preprint

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Background: Social media has been increasingly used as a learning tool in medical education. Specifically, when joining university, students often go through a phase of adjustment, and they need to cope with various challenges such as leaving their families and friends and trying to fit into a new environment. Research has shown that social media helps students to connect with old friends and to establish new relationships. However, managing friendships on social media might intertwine with the new learning environment that shapes students' online behaviors. Especially, when students perceive high levels of social risks when using social media, they may struggle to take advantage of the benefits that social media can provide for learning.Objective: This study aimed to develop a model that explores the drivers and inhibitors of student engagement with social media during their university adjustment phase. Methods:We used a qualitative method by interviewing 78 undergraduate students studying medical courses at UK research-focused universities. In addition, we interviewed 6 digital technology experts to provide additional insights into students' learning behaviors on social media.Results: Students' changing relationships and new academic environment in the university adjustment phase led to various factors that affected their social media engagement. The main drivers of social media engagement were maintaining existing relationships, building new relationships, and seeking academic support. Simultaneously, critical factors that inhibited the use of social media for learning emerged, namely, collapsed online identity, uncertain group norms, the desire to present an ideal self, and academic competition. These inhibitors led to student stress when managing their social media accounts, discouraged them from actively engaging on social media, and prevented the full exploitation of social media as an effective learning tool. Conclusions:This study identified important drivers and inhibitors for students to engage with social media platforms as learning tools. Although social media supported students to manage their relationships and support their learning, the interaction of critical factors, such as collapsed online identity, uncertain group norms, the desire to present an ideal self, and academic competition, caused psychological stress and impeded student engagement. Future research should explore how these inhibitors can be removed to reduce students' stress and to increase the use of social media for learning. More specifically, such insights will allow students to take full advantage of being connected, thus facilitating a richer learning experience during their university life.

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Blinds up or down?

Cited by 43 publications

References 108 publications

Adoption of Ubiquitous CRM for Operational Sustainability of the Firms: Moderating Role of Technology Turbulence

Adoption of Ubiquitous CRM for Operational Sustainability of the Firms: Moderating Role of Technology Turbulence

Leave some for me! The role of marketing in influencing responsible consumption during times of crisis

How an Environment of Stress and Social Risk Shapes Student Engagement With Social Media as Potential Digital Learning Platforms: Qualitative Study (Preprint)

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