volume 32, issue 2, P196-214 2017
DOI: 10.1108/maj-11-2015-1276
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Diego Ponte, Caterina Pesci, Pier Franco Camussone

Abstract: Purpose This paper aims to contribute to the literature concerning performance measurement tools which allow a balanced control of both social goals and financial performances in a hybrid organization. Design/methodology/approach This paper shows the result of an action research project performed within a hybrid organization in Northern Italy. The tool and the main indicators it should reflect were selected cooperating with the management and stakeholders, and the project was brought on by following Lewin’s…

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