Best practices in longitudinal research

Courage, Catherine; Jain, Jhilmil; Rosenbaum, Stephanie

doi:10.1145/1520340.1520742

Cited by 22 publications

(17 citation statements)

References 3 publications

(2 reference statements)

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“…As this study is based on an initial investigation of product requirements, Hassenzahl's (2003) model was considered to be the most suitable for the purpose of this study. While Vermeeren et al (2010) suggested exploring early design features in the early development stage in order to get feedback on new products, it was argued that studying the change of user experience over time was becoming increasingly important (Courage et al, 2009). Particularly for creating customer loyalty, it was not considered sufficient to rely on early study results, but long-term studies were necessary.…”

Section: Literature Review 21 User Experiencementioning

confidence: 99%

User experience model for augmented reality applications in urban heritage tourism

Han

Dieck

Jung

2017

Journal of Heritage Tourism

202

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While Augmented Reality (AR) is increasingly being implemented across a number of industry sectors, an open issue remains over the emotional as well as experiential impacts of this new technology within urban cultural heritage tourism. Therefore, the purpose of this study is to create a tourist experience model for AR tourism applications in the context of urban heritage tourism. The data were collected through five focus groups with a total of 49 participants. A theoretical tourist experience model was generated using Hassenzahl's (2003) model of user experience. Hassenzahl's (2003) model relies on the basic idea that product characteristics and features have an effect on the actual consequences. The data were analysed using thematic analysis in order to examine the alignment of themes according to previously identified themes from the literature as well as investigate new emergent themes from the focus groups. This study extends the theoretical aspect of the user experience model by Hassenzahl (2003) through empirical confirmation. The findings reveal that the user experience is formed by the correlation of product features and the perceptions and experiences of tourists. Due to the fact that successful implementation use cases of mobile AR applications is still limited, particularly within the tourism industry, the establishment of a comprehensive set of factors has been considered to be crucial for successful implementation.

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Section: Literature Review 21 User Experiencementioning

confidence: 99%

User experience model for augmented reality applications in urban heritage tourism

Han

Dieck

Jung

2017

Journal of Heritage Tourism

202

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“…Many UX models have been proposed during the past decade (Desmet and Hekkert [3]; Forlizzi and Battarbee [6]; Hassenzahl and Tractinsky [8]; Hassenzahl [9]; Jordan [13]). Moreover, in the context of longterm UX, there are a few published research studies (Courage et al [2]; Hassenzahl et al [10]; Karapanos et al [15,16,17]; Kujala et al [20]; Mahlke [23]; Tractinsky and Zmiri [27]; Von Moellendorff et al [30]). …”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…In some studies (Hassenzahl et al [10]; Mahlke [23]; Tractinsky and Zmiri [27]) the investigation was performed in short test tasks. In one study (Courage et al [2]), the researcher investigated five weeks of usage. On the other hand, in studies such as Von Moellendorff et al [30] and Karapanos et al [15,16,17], researchers investigated the evolving nature of UX over months.…”

Section: Long-term User Experience and Its Importancementioning

confidence: 99%

Identifying the user experience factors of a multi-component sports product

Sahar

Varsaluoma

Kujala

et al. 2014

Proceedings of the 18th International Academic MindTrek Conference: Media Business, Management, Content &Amp; Services

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Multi-component products employ multiple devices and services to support users' tasks. In order to design for good user experience (UX) for such products, designers need to gain feedback on how the different components contribute to the overall UX. In this study, we evaluated the long-term UX of a multi-component product from the sports domain over an eight-week period. The goal is to identify the UX factors of the overall UX evaluation of the multi-component product. The results show that the number of negative experiences related to the main component has the greatest effect on the overall evaluation of the multi-component product compared to the other components. Positive experience items were mostly related to utility and satisfaction, whereas negative experience items were mostly related to ineffectiveness, dissatisfaction, and missing functionalities. After the initial learning phase, the need for new functionalities increased over time.

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“…Then, to provide a better venue for in-depth discussion, we conducted a workshop at CHI 2009 [3], where participants discussed the open issues raised at the SIG and panel.…”

Section: Previous Related Work Leading To This Workhopmentioning

confidence: 99%

“…Prior to the CHI 2009 workshop, the authors also conducted a workshop at the 2008 Usability Professionals' Association conference [3]. We generated alternative definitions of "longitudinal research," prioritized over 30 questions of interest, and began developing best practices.…”

Section: Previous Related Work Leading To This Workhopmentioning

confidence: 99%

Theories, methods and case studies of longitudinal HCI research

Karapanos¹,

Jain

Hassenzahl

2012

CHI '12 Extended Abstracts on Human Factors in Computing Systems

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The interest in longitudinal studies of users' experiences and behaviors with interactive products is mounting, while recent methodological advances have enabled new ways to elicit as well as process longitudinal data. With this workshop we want to establish a forum for the exchange of knowledge and discussion on novel theories, methods and experiences gained through case studies of longitudinal HCI research. This is an effort towards the collection of best practices for an edited book publication.

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Best practices in longitudinal research

Cited by 22 publications

References 3 publications

User experience model for augmented reality applications in urban heritage tourism

User experience model for augmented reality applications in urban heritage tourism

Identifying the user experience factors of a multi-component sports product

Theories, methods and case studies of longitudinal HCI research

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