“…The acknowledged lack of a knowledge base in communication skills research has been explained by complexity of learning processes and limited attempts at evaluation, with calls for more robust effectiveness measures, and more attention to written communication skills and transfer to practice learning (Trevithick et al, 2004;Bolger, 2015). While some research studies focus on involvement of service users and carers (e.g., Moss et al, 2007), learning/assessment tools, such as video, (e.g., Cartney, 2006) or specialist communication, for example with children (Lefevre, 2015), few have investigated self-assessment in communication skills (e.g., Bakx et al, 2003;Bolger, 2015), and none successfully compared with actual results of tracked students (cf. Baartman and Ruijs, 2011, with different cohort students and self-efficacy measured after formal assessment).…”