Balanced Scorecard for evaluating the performance of supply chains: a bibliometric study

Abstract

As supply chain management involves several criteria, its performance evaluation is a challenge for industrial managers. Researchers have proposed several approaches for such evaluations, among them, Balanced Scorecard (BSC) highlights. Academic papers on BSC applications for evaluating supply chain performance has an expressively increased in recent years. Considering that examining published papers on a topic is a way of monitoring the emergence of a new field, this study aims to explore, through bibliometry, papers published in indexed journals (SCOPUS and Web of Science databases). This paper weaves an overview of academic production and study trends on BSC for performance evaluation of supply chains. Findings help researchers and managers to understand the state of the art, to identify gaps and to identify future trends. The results also showed the maturation of studies over the years. The predominance of publications in journals with impact factor (Thomson Reuters) also has been noticed. The development of the theme in emerging countries can be useful for increasing the competitiveness of their companies. In summary, this study is helpful for influencing future studies and publications of researchers interested in performance evaluation of supply chains based on BSC and may orient new researchers so that they directly know which journals to consult and which technical procedures to explore.

Relationship between manager credibility, strategic alignment and employee motivation

“…The principles of aligning strategy, financial outcomes, customers, internal processes and people aid comprehensive stakeholder involvement, which enables organisations to better link strategic decisions with operations. These principles allow managers to see the effect of selected strategies at operational level and improve the coordination of competencies, processes and performance (Sousa, De Melo, De Oliveira, & Lourenço, 2020;Sudnickas, 2019).…”

Port Authority of Cartagena: Evidence of a Sustainability Balanced Scorecard

“…In order to provide a more complete literature review for this study, another search was carried out on 11th April 2022, using the ‘Web of Science Core Collection’ database as our source, this being considered the most suitable for Social Science issues (de Sousa et al, 2020; Di Stefano et al, 2010; Di Vaio & Varriale, 2018; Dzikowski, 2018; García‐Lillo et al, 2016; Rialti et al, 2019). Two parameters were taken into consideration to conduct the search: the filters applied were the words ‘BSC*’ or ‘Balanced Scorecard*’ combined with ‘Port*’, ‘Port* Authority’ and ‘Port*Authorities’ in ‘Title’; and, in order to search over as wide a period as possible, the dates were taken from 1992 when the article ‘The Balanced Scorecard.…”

“…Owing to the size of the sample obtained, two additional filters were applied focused on our issue. First, in ‘Document Types’, the filter ‘Articles’ was applied according to the ‘certified knowledge’ criterion to guarantee the quality of the articles had been peer‐reviewed (Callón et al, 1993; de Sousa et al, 2020; García‐Lillo et al, 2016; Ramos‐Rodríguez & Ruíz‐Navarro, 2004); 1404 references were obtained. And second, in ‘Web of Science Categories’, the following filters were applied: ‘Management’ (41), ‘Business’ (16), ‘Economics’ (8), ‘Engineering Industrial’ (6), ‘Business Finance’ (5), ‘Public Administration’ (4), and ‘Engineering Civil’ (1); 81 references were obtained.…”

Performance Management System Design of Inspection Bodies in Indonesia

“…Customer Perspective according to (Sousa et al, 2020) is a perspective oriented to customer satisfaction because they are the consumer of services produced by the organization. In other word, "the organization must pay attention on what the customers want".…”