“…This indicates that PBP strategy is the most successful strategy that can be adopted by the hotel managers during the COVID-19 or any other pandemic situation. This result is in agreement with earlier research in other service and product industries (e.g., Abrate and Viglia, 2016;Bitran and Caldentey, 2003;Cao et al, 2003;De Toni et al, 2017;Noone et al, 2013;Razak et al, 2016;Smerichevskyi et al, 2019;Yulisetiarini and Prahasta, 2019). The implications to the financial managers of the hotel are that they must find means to make the PBP strategy work to the advantage of the hotels to the best possible extent.…”