Abstract. In the Netherlands, outpatient oral anticoagulant therapy is monitored by a System of specialized anticoagulation clinics whose purpose is to make anticoagulant therapy äs safe and effective äs possible. In this paper we present the daily routine in one of these anticoagulation clinics (the Leiden clinic), which serves a catchment area with about 500,000 inhabitants. Several levels of quality control can be distinguished in the anticoagulation clinic. One level is the evaluation and standardization of laboratory methods, which includes participation in multicentered quality assurance programs. A second level is therapeutic quality control, which is the evaluation of how well a clinic maintains the patients within the specified target ränge of anticoagulant intensity. A third level is clinical quality control, which includes clinical outcome research. Outcome research includes studies into complications associated with treatment (e.g., bleeds), risk factors of treatment, and the optimal intensity of anticoagulant treatment.
Key Words. anticoagulant, quality control, managementQuality controi is at the core of anticoagulant therapy. It is the raison d'etre of the System of specialized anticoagulation clinics in the Netherlands [1]. Quality control Starts with maintaining reliable and reproducible laboratory methods. It includes therapeutic quality control, which is the evaluation of how well patients are maintained at the desired intensity of anticoagulation. Clinical quality control is the evaluation of unwanted side effects of treatment (notably bleeds), and the evaluation of overall outcome of oral anticoagulant therapy, efficacy, and safety.Quality control activities are motivated by a continuous effort to improve the care of patients. It includes participation in standardization programs and multicenter quality assurance programs to maintain the highest laboratory Standards; efforts to extend the time spent by patients in the therapeutic ränge by ongoing training and feedback to all medical and paramedical staff involved in patient care; and maintenance of a sensitive System to record bleeds. Research is also a form of quality control. Research on the frequency of bleeds and the optimal intensity of oral anticoagulant therapy in order to optimize the balance of therapeutic effect and side effects may be translated to improved quality of patient care.