Assessment Of Professional Tour Guides Performances By Local Tourists

Olcay, Atınç; Bozgeyik, Yusuf; Akköz, Harun; Sürme, Metin

doi:10.20491/isader.2015215746

Cited by 6 publications

(1 citation statement)

References 7 publications

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“…They are the package tours which include at least two of transportation, accommodation and other touristic services that are not considered to be the contributory to them, which are sold with allinclusive prices and which involve at least one overnight stay (Demircan, 2007: 11). When the researches on package tours in the literature are examined, it can be seen that Karamustafa and Çeşmeci (2006) studied the managerial problems faced by tourist guides, Çolakoğlu et al (2009) analyzed the customer complaints in package tours, Olcay et al (2015) examined the performances of professional tourist guides, and Yetiş and Ardış (2018) studied the perceived service quality in regional package tours. In the studies conducted so far, no studies have been found on ethics or ethical principles in package tours.…”

Section: Tourism and Ethicsmentioning

confidence: 99%

Domestic Tourists’ Unethical Behaviors in Package Tours

Efendi

Tandoğan

2019

International Journal of Contemporary Tourism Research

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Today, ethics has become extremely remarkable almost in all areas. Many studies have been conducted especially on consumer ethics. Minimizing consumers' unethical behaviors is essential for tourism sector, just as for other sectors. Therefore, the aim of this study was to determine unethical behaviors of domestic tourists participating in package tours. For this purpose, 8 package tours were participated and by using participatory observation method, it was aimed to reveal unethical behaviors of domestic tourists. With unethical behaviors revealed in observations, it is thought to facilitate the work of travel agencies and tourist guides, help tourists behave more consciously and avoid behaviors that will disturb other tourists or local people. While determining unethical behaviors, Ethical Codes of World Tourism Organization, museum-archeological site rules, laws and ethical values were taken into consideration. The most repeated unethical tourist behaviors in the research were; throwing litter in museumsarcheological sites or gas stations, interfering, not listening or doing something else while tour guide was narrating. Besides, those who left the group during the tour without considering the need to act together and informing, and those who made other tourists and tour officials wait by being late for the meeting time constituted a remarkable amount.

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Section: Tourism and Ethicsmentioning

confidence: 99%

Domestic Tourists’ Unethical Behaviors in Package Tours

Efendi

Tandoğan

2019

International Journal of Contemporary Tourism Research

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Genuineness Matters in Tourism: A Phenomenology of Filipino Travel Management Students’ Emotional Experiences of Tour Guides’ Verbalized Hospitality during Destination Immersion

Guzman

Bollozos

Santos

et al. 2020

Journal of Quality Assurance in Hospitality & Tourism

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The Effect of Professional Performance of Tourist Guides on Satisfaction of Domestic Tourists

Tanrısevdi

ARSLAN

2022

Yönetim Ve Ekonomi Dergisi

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Tourist guides (TGs), who are among the most important employees of the tourism sector, have a very important role in tourist satisfaction. While the effect of TRs on performance criteria and tourist satisfaction in foreign literature is the subject of many studies; a limited number of studies were found in the Turkish literature.Evaluation of the guidance service provided in places visited by millions of tourists every year, such as the Ancient City of Ephesus, is a necessity in order to meet the ever-changing market expectations. In line with this scope, the aim of the study is to reveal the effect of the performance of TRs on the satisfaction of tourists. Questionnaire technique, one of the quantitative research methods, was used in the study. The population of the research consists of domestic tourists visiting Ephesus between July and September 2021. As a sample, the easy sampling method, which is one of the non-probabilistic sampling methods, was preferred and a total of 399 data were collected. The obtained data were analyzed by the least squares method and and structural equation modeling. According to the results of the analysis, entertainment introduction skill, appearance, problem solving skills and organizational skills of TRs affect the satisfaction of domestic tourists in a meaningful and positive way. Empathy, professional competence and communication skills of TGs remained below the expectations of domestic tourists. Key Words: Tourist Guide, Tourist Satisfaction, Ephesus Ancient City JEL Classification: L83

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Assessment Of Professional Tour Guides Performances By Local Tourists

Cited by 6 publications

References 7 publications

Domestic Tourists’ Unethical Behaviors in Package Tours

Domestic Tourists’ Unethical Behaviors in Package Tours

Genuineness Matters in Tourism: A Phenomenology of Filipino Travel Management Students’ Emotional Experiences of Tour Guides’ Verbalized Hospitality during Destination Immersion

The Effect of Professional Performance of Tourist Guides on Satisfaction of Domestic Tourists

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