“…Even though the importance of considering the perspective of patients when assessing mental health services has been recognized, as has the fact that a satisfaction measure is an indicator of quality, studies assessing levels of patient satisfaction have been unequally conducted (Bandeira & Silva, 2012;Perreault, Rousseau, Provencher, Roberts, & Milton, 2011;Resende, Bandeira, & Oliveira, 2016;Silva, 2014). Patients compose the most frequently addressed group, at the expense of family members and workers (Leal, Bandeira, & Azevedo, 2012;Perreault et al, 2011).…”