Assessment of community pharmacists´ counselling skills on headache management by using the simulated patient approach: a pilot study

Santos, Ana Patrícia Alves Lima; Mesquita, Alessandra Rezende; Oliveira, Karolline S; Lyra, Divaldo Pereira de

doi:10.4321/s1886-36552013000100002

Cited by 21 publications

(26 citation statements)

References 8 publications

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“…For example, counsellors did not check the current state of taking other medicines, overall health status, and information about side effects or interactions of the medicine. Our results are consistent with the findings in the previous research reporting that information on precautions, side effects, interactions, contraindications, and storage is less likely to be given by community pharmacists (Negru et al, 2012, Santos et al, 2013).…”

Section: Discussionsupporting

confidence: 93%

“…A wide range of counselling success, the counselling absence or various deficiencies in counselling have been identified in other published studies, while using the mystery shopping method (Alaqeel and Abanmy, 2015, Alfadl et al, 2017, Berger et al, 2005, Hammad et al, 2018, Horvat et al, 2012, Negru et al, 2012, Paravattil et al, 2017, Santos et al, 2013). Considering the total Counselling Performance, we can conclude that counselling on self-medication of common cold in Slovak pharmacies had a suboptimal level (39.0 ± 22.4%).…”

Section: Discussionmentioning

confidence: 99%

“…Collins et al (2017) reported that repeated mystery shopping visits with feedback were associated with improvement of the pharmacist performance over time. The mystery shopping method has been successfully used in many countries so far to evaluate counselling practice of pharmacists (Alaqeel and Abanmy, 2015; Alfadl et al, 2017, Berger et al, 2005; Hammad et al, 2018, Horvat et al, 2012; Negru et al, 2012; Paravattil et al, 2017; Santos et al, 2013) and to monitor the quality standards in dispensing of OTC medicines (Benrimoj et al, 2008).…”

Section: Introductionmentioning

confidence: 99%

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Assessment of patient counselling on the common cold treatment at Slovak community pharmacies using mystery shopping

Mináriková

Fazekáš

Minárik

et al. 2019

Saudi Pharmaceutical Journal

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BackgroundUp to now, there have been no data on patient counselling in the Slovak community pharmacies. The literature provides a wide range of activities for which mystery shopping methodology be used, including assessment of patient counselling.Aims and objectivesTo assess patient counselling on the common cold treatment with OTC medicine containing zinc provided by Slovak community pharmacists. To analyse this counselling considering the set scenarios, counsellors and their age.Methods54 pharmacy students visited 270 different community pharmacies throughout Slovakia in 2 weeks in October 2016 to conduct mystery shopping with set scenarios. For assessment of patient counselling, we defined Counselling Performance. It was conceptualised as weighted mean percentage counselling successes rate of its three categories (Identification, Information and Communication) and their weights. Individual perception of counselling evaluated separately. Student t-test and Person's chi-squared test (p < 0.05) and Cohen delta were used for comparing outcomes and effect size of counselling. A simple linear regression was used to find relationships.ResultsThe total Counselling Performance was 39.0 ± 22.4%, Identification 30.6 ± 28.7%, Information 39.8 ± 25.1% and Communication 74.3 ± 11.5%. 26.3% pharmacies achieved the average Counselling Performance (41–60%). Subjective Perception had a success rate of 73.4 ± 21.2%, but it could be predicted by the Counselling Performance and the success rate of the three categories only in 1/5 pharmacies. Spontaneous counselling was provided more by pharmacy technicians (p = 0.0009). The duration of counselling was similar when comparing both scenarios, counsellors and their age. The product-requested scenario achieved a higher success rate in the Information category (p = 0.0304; d = 0.27). Pharmacists achieved a higher Counselling Performance (p < 0.0001; d = 0.48) and success rate in categories Identification (p = 0.0001, d = 0.46), Information (p = 0.0004, d = 0.37), and Perception (p = 0.0007; d = 0.54). The estimated age of counsellors did not have any impact on the counselling.ConclusionPatient counselling on the common cold showed a suboptimal level, particularly considering its content. In the study, we found a significant relationship between the success of counselling and counsellors.

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Section: Discussionsupporting

confidence: 93%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Assessment of patient counselling on the common cold treatment at Slovak community pharmacies using mystery shopping

Mináriková

Fazekáš

Minárik

et al. 2019

Saudi Pharmaceutical Journal

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“…Out of the 1107 papers in the original search and two added due to quoting the 2006 review, 148 papers met the criteria . Extraction of relevant papers from those found by the search strategy was done jointly by two researchers (IB and PN) and independently by a third researcher (AA).…”

Section: Resultsmentioning

confidence: 99%

A systematic review of the use of simulated patient methodology in pharmacy practice research from 2006 to 2016

Björnsdóttir

Granås

Bradley

et al. 2019

International Journal of Pharmacy Practice

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Objectives Simulated patient (SP) methodology (mystery shopping) is used increasingly to assess quality of pharmacy services, and evaluate impact of interventions. Our objective was to review papers reporting on the use of SP methodology in pharmacy practice research 2006-2016 in community pharmacies worldwide. Methods We searched EMBASE and MEDLINE for papers reporting on the use of mystery shopping in pharmacy settings, using a wide range of terms for SPs, based on previous review. We removed irrelevant papers, duplicates, papers not written in English, and review papers and reviewed remaining papers. Two reviewers carried out data abstraction, using the same tool as the previous review and inserting data into Excel, focusing on how the SP methodology is used. Key findings A total of 148 papers from 52 countries from all regions of the world were included in the review. A wide range of terms described the method, and simulated patient was the most common (49 papers). Most studies were cross-sectional (124), and most investigated only community pharmacies (115). The most common aim was to evaluate some aspect of pharmacists' or other staff's advice and counselling (94). Number of visits is 2-7785. Many papers did not cover details, such as number of visits planned, and carried out, scenario used, training and background of SPs, and ethical approval for the study. Conclusions The use of SP methodology has increased substantially in the field of pharmacy over the past decade. This is a useful method in a wide range of countries and settings. Greater detail is required in reporting.

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“…The general training allows the egress to work in the areas of drugs and medicines, clinical and toxicological analyzes and control, and food production and analysis 29. Although the Brazilian curricular guidelines emphasize that undergraduate courses in pharmacy should teach content from the human and social sciences, the literature emphasizes that the quality of the communication of Brazilian pharmacists is still ineffective and is often considered “invisible” to patients 2,29-33…”

Section: Introductionmentioning

confidence: 99%

Communication skills in Brazilian pharmaceutical education: a documentary analysis

Araújo

Santos

Barros

et al. 2019

Pharm Pract (Granada)

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Objective: To characterize the inclusion of the teaching of communication skills in the curriculum of Pharmacy Schools of Federal Institutions of Higher Education. Methods: An exploratory study of documental analysis of curriculum of Pharmacy Schools was carried out. A convenience sample was selected from undergraduate pharmacy courses of Federal Institutions of Higher Education (IFES). The variables collected were related to the identification of the course, its nature (elective or mandatory), workload, semester, and program content. Results: Among the 49 undergraduate pharmacy courses of IFES, 35 (71.4%) had their curriculum available online. The teaching of communication in health was identified in 26 (74.3%) curriculum. In this study, three courses (7.2%) specifically aimed at teaching communication skills, while 39 (92.9%) had content related to this subject. Most courses (22; 52.4%) belonged to the field of Social, Behavioral, and Administrative Sciences. As for the course period, there was a concentration in the third (19%) and fourth (28.6%) years. The main content present in the curriculum was related to the principles and techniques of health communication (42.8%). Conclusions: Data obtained enabled the identification of gaps in the curricula of undergraduate courses in pharmacy concerning the inclusion of the teaching of communication skills. These results can be used to reflect the current models adopted in Brazil for the teaching of this skills, especially after the recent publication of the new curricular guidelines for undergraduate pharmacy courses.

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Assessment of community pharmacists´ counselling skills on headache management by using the simulated patient approach: a pilot study

Cited by 21 publications

References 8 publications

Assessment of patient counselling on the common cold treatment at Slovak community pharmacies using mystery shopping

Assessment of patient counselling on the common cold treatment at Slovak community pharmacies using mystery shopping

A systematic review of the use of simulated patient methodology in pharmacy practice research from 2006 to 2016

Communication skills in Brazilian pharmaceutical education: a documentary analysis

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