Assessing patients' priorities and perceptions of the quality of health care: the development of the QUOTE-Rheumatic-Patients instrument

Campen, Crétien van

doi:10.1093/rheumatology/37.4.362

Cited by 87 publications

(53 citation statements)

References 7 publications

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“…The scale contains a set of items on generic as well as category-specific quality aspects of health care. QUOTE scales have been developed for various groups of health care consumers, such as elderly people (Sixma et al, 2000) and patients suffering from chronic illnesses, including cataract patients (Nijkamp et al, 2002), patients with rheumatism (van Campen et al, 1998) and patients with nonspecific lung diseases (van Campen et al, 1997). These scales were aimed at measuring perceptions of patients receiving health care during a longer period of time.…”

Section: Measuring Needs and Preferences Prior To Counselingmentioning

confidence: 99%

QUOTE-geneca: development of a counselee-centered instrument to measure needs and preferences in genetic counseling for hereditary cancer

et al. 2005

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SUMMARYCounselees' motives for seeking genetic counseling for hereditary cancer have already been investigated, however not using instruments based on counselees' perspective. In addition, expectations regarding the process of counseling have scarcely been assessed. This article describes the construction and psychometric properties of the QUOTEgene ca , a counselee-centered instrument intended to measure needs and preferences in genetic counseling for hereditary cancer. Formulation of the items involved input from counselees and the instrument was derived from a conceptual framework for measuring patient satisfaction. Two-hundred new counselees completed a questionnaire containing the instrument and measures of coping style (TMSI), generalized anxiety (STAI) and cancer-related stress reactions (IES), prior to their first consultation. Results showed that the instrument captures relevant issues of concern with high internal consistency, and was associated, as expected, with validated measures of coping style and distress. Responses showed that major concerns prior to counseling relate to: receiving information about risk and preventive strategies; the procedure of counseling; and preferences on how the interaction with the counselor proceeds. Receiving emotional support and discussing emotional aspects were considered relatively less important. Increasing insight into individual needs may help counselors in better addressing these concerns, potentially increasing the likelihood of successful counseling.

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Section: Measuring Needs and Preferences Prior To Counselingmentioning

confidence: 99%

QUOTE-geneca: development of a counselee-centered instrument to measure needs and preferences in genetic counseling for hereditary cancer

et al. 2005

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“…Patients' views on health care may differ from those of health professionals, managers and policy makers. 12 The validity of the consumer's view on health-care quality has gained acceptance, with health-care providers, health insurance companies and health policy makers increasingly using patient surveys to evaluate and improve the performance of health-care systems. 5,13,14 A few studies have explored SCI patients' care needs and their views on health care.…”

Section: Introductionmentioning

confidence: 99%

Care needs of persons with long-term spinal cord injury living at home in the Netherlands

et al. 2009

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Study design: Cross-sectional survey. Objectives: To describe the care received, care needs and preventability of secondary conditions according to persons with long-term spinal cord injury (SCI) living at home. Setting: The Netherlands. Methods: A questionnaire was sent to all members of the Dutch SCI Patient Organisation. From a list of 26 SCI secondary conditions, participants chose the five conditions they perceived as most important. For each of these conditions, they described the type of care they received, their need for (extra) care and its preventability. Results: Response rate was 45% (n ¼ 453) and mean time after injury was 13.3 years. In case of secondary conditions, participants were more likely to visit their general practitioner (58%) than another medical specialist (29%) or rehabilitation specialist (25%). For all most-important secondary conditions, care was received in 47% and care, or extra care, was needed in 41.3%. Treatment was the type of care most often received (29.5%) and needed (17.2%). However, for information and psychosocial care, the care needed (12.2 and 9.9%, respectively) was higher than the care received (7.6 and 5.9%, respectively). Thirty-four percent of all most-important secondary conditions were perceived as preventable, the rate increasing to 52.8% for pressure sores, of which 29.9% were considered to be preventable by the participants themselves. Conclusions: This study showed substantial unmet care needs in persons with long-term SCI living at home and underlines the further improvement of long-term care for this group. Information, psychosocial care and self-efficacy seem to be the areas to be enhanced.

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“…However, customers view on the quality of services differ from the views of providers, managers and policy makers 13 . Speciously, in many circumstances judgments on the quality of service are formulated by the management or providers.…”

Section: Introductionmentioning

confidence: 99%

Quality gap of educational services at Zahedan University of Medical Sciences, Iran

Kebriaei

Akbari²

2009

Bangladesh Med Res Counc Bull

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This study aims to compare quality gap of educational services at Zahedan University of Medical Sciences from students and faculties viewpoints. In a cross-sectional study, survey questionnaire was completed by two distinct groups of respondents-230 faculty members and 384 students. Mass majority of the both groups declared there was negative gap in each of the five dimensions. Mean quality gaps from viewpoint of both groups were negative. The largest mean quality gap from students and faculty members viewpoint was in the responsiveness and tangibility dimensions respectively. The largest and smallest differences between students and faculties viewpoint were in the responsiveness and tangibility dimensions.

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Assessing patients' priorities and perceptions of the quality of health care: the development of the QUOTE-Rheumatic-Patients instrument

Cited by 87 publications

References 7 publications

QUOTE-geneca: development of a counselee-centered instrument to measure needs and preferences in genetic counseling for hereditary cancer

QUOTE-geneca: development of a counselee-centered instrument to measure needs and preferences in genetic counseling for hereditary cancer

Care needs of persons with long-term spinal cord injury living at home in the Netherlands

Quality gap of educational services at Zahedan University of Medical Sciences, Iran

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