Artificial Intelligence in Public Sector: A Framework to Address Opportunities and Challenges

Yerlikaya, Sertaç; Erzurumlu, Yaman O.

doi:10.1007/978-3-030-62796-6_11

Cited by 3 publications

(2 citation statements)

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“…Additionally, the focus on safeguarding privacy rights, as highlighted by Yerlikaya and Erzurumlu [70], further emphasizes the need for a comprehensive understanding of the legal frameworks governing AI functions. However, the challenge extends beyond comprehension,it delves into the realms of government procurement processes.…”

Section: Challenges/obstacles Associated With Ai In the Public Sector...mentioning

confidence: 99%

Opportunities, challenges, and benefits of AI innovation in government services: a review

Alhosani,

Alhashmi

2024

Discov Artif Intell

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Artificial intelligence (AI) has emerged as an excellent tool across multiple industries and holds great promise for the government, society, and economy. However, the absence of a distinct consensus regarding the definition and scope of artificial intelligence hinders its practical implementation in government settings. This article examines the various methodologies, emphases, and goals within artificial intelligence, emphasizing its ability to enhance human capabilities in critical situations. Considering the present advantages and enhanced productivity brought about by AI adoption in trailblazing government departments, this study explores the possible benefits and limitations of AI usage in the public sector. By looking at the cross-disciplinary difficulties of public AI applications, such as language hurdles and service delays, this study highlights the necessity for a thorough knowledge of the risks, impediments, and incentives of employing AI for government services. The study hopes to provide insight into AI research's ultimate aims, including object manipulation, natural language processing, and reasoning. This study emphasizes the potential for greater productivity, simplified procedures, and reduced obligations by analyzing the pros and cons of using AI in the public sector. Further, organizational theory is considered a tool for figuring out how to deal with challenges and maximize possibilities associated with AI deployment. The theory is used as the conceptual framework to understand the benefits, opportunities, and challenges involved in using AI when providing government services. The results of this research help us better understand how AI may revolutionize public service delivery by stimulating new ideas and improving efficiency. This study covers critical questions about organizational theory's role in improving government AI adoption, the challenges governments have in adopting AI, and the potential benefits AI might offer public service delivery. The research recommends a strategic approach to AI adoption in the public sector, considering organizational, ethical, and societal implications while recognizing the possibility of AI's transformative impacts on governments' service provision.

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Section: Challenges/obstacles Associated With Ai In the Public Sector...mentioning

confidence: 99%

Opportunities, challenges, and benefits of AI innovation in government services: a review

Alhosani,

Alhashmi

2024

Discov Artif Intell

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“…Opportunities in the blue economy pertain to the strategic advantages that are believed to exert a positive impact on society. These opportunities encompass potential goods and services that SMEs can leverage (Yerlikaya and Erzurumlu, 2021). Consequently, the opportunities within the blue economy have been classified into three distinct categories.…”

Section: Opportunities Identified Through Scoping Reviewmentioning

confidence: 99%

Deciphering blue economy for SMEs in Malaysia: A dual approach through scoping review and stakeholder conversations

Saarani,

Alias,

Amran

et al. 2023

J. Infras. Policy. Dev.

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The expanding blue economy, marked by its focus on sustainable use of ocean resources, offers enormous opportunity for Small and Medium-sized Enterprises (SMEs). However, for SMEs to properly integrate and succeed in this economy, they must first have a thorough awareness of the sector’s challenges and prospects. This research used a scoping review and a qualitative study to identify the challenges and opportunities facing SMEs operating in the blue economy. The study discovered recurring themes and gaps in the existing literature by conducting an extensive examination of scholarly publications. The key challenges identified include complicated regulatory frameworks, restricted access to funding, infrastructure restrictions, talent deficiencies, government support, and market outreach. In-depth interviews with Malaysian SME leaders, industry stakeholders, and policymakers were conducted to decipher these findings. The results of interviews confirmed the relevance of the regulatory framework, infrastructure restrictions, talent deficit, and market access challenges in the Malaysian context. In particular, the study revealed emerging opportunities for Malaysian blue SMEs in sectors such as renewable energy, sustainable fisheries, marine biotechnology, and ecotourism. The study emphasizes the importance of an encouraging policy framework, knowledge-sharing platforms, and capacity building activities. It finishes by underlining the ability of SMEs to drive a sustainable and thriving blue economy, if challenges are systematically handled, and opportunities are appropriately capitalized.

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Digital Transformation of Public Services: Introduction, Current Trends and Future Directions

Gaie,

Mehta

2024

Intelligent Systems Reference Library

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Artificial Intelligence in Public Sector: A Framework to Address Opportunities and Challenges

Cited by 3 publications

References 1 publication

Opportunities, challenges, and benefits of AI innovation in government services: a review

Opportunities, challenges, and benefits of AI innovation in government services: a review

Deciphering blue economy for SMEs in Malaysia: A dual approach through scoping review and stakeholder conversations

Digital Transformation of Public Services: Introduction, Current Trends and Future Directions

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