Are chatbots really useful for human resource management?

Majumder, Saikat; Mondal, Atreyee

doi:10.1007/s10772-021-09834-y

Cited by 47 publications

(48 citation statements)

References 48 publications

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“…26 studies used experiment as their main method, followed by questionnaire (16 papers). Some of the least utilised methods include patent analysis [86], content analysis [29], conceptual framework creation [20], secondary research [12], [23], [24], [87], and case study [22], [67], [88], [89].…”

Section: B Methodologies Usedmentioning

confidence: 99%

“…Topics that were less frequently studied in the research relate to the use of chatbots for FAQs/troubleshooting [66]- [68], recruiting [23], [24], [69], relationships with chatbots [70], [71], trust [28], [72], advertising [30], health [73], security [74], user classification [75], purchasing [50], personalisation [76] or surveys [77].…”

Section: A Research Focus and Applicationsmentioning

confidence: 99%

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The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review

2021

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Section: B Methodologies Usedmentioning

confidence: 99%

Section: A Research Focus and Applicationsmentioning

confidence: 99%

The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review

2021

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“…With the rise of artificial intelligence, the automation of human-computer interaction has also become popular. Specific "conversational bots" have been developed and successfully applied in multiple settings ranging from medical [12] to human resource management [13] applications. Such has also penetrated social networks with the development of "social bots".…”

Section: Decisions Before and After Interactingmentioning

confidence: 99%

Behavioral changes associated with interacting with bots on Twitter

Babutsitdze¹,

Vincileoni²

2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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We study changes in Twitter users' behavior associated with interacting with automated bots on the platform. Based on the list of malicious bots identified and shut down by Twitter in the wake of 2016 US presidential election, we are able to identify about 54 thousand human Twitter users who have interacted with automated accounts. We first establish the baseline pattern of user behavior in the period before interaction and then measure behavioral changes observed around the period of interaction. Using a quasi-experimental research design, we document economically and statistically significant quantitative and qualitative changes in users' behavior and discuss their implications.

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“…Chen and Xu, in their cooperative works, discussed the localization of human resource management information system in the process of multinational corporation expansion, that is, the phenomenon and reason analysis of transfer from the parent company to the subsidiary company [4]. Similarly, Majumder and Mondal focused on the transfer process and root causes of the human resource management system of another multinational company from its subsidiary to its parent company [5].…”

Section: Literature Reviewmentioning

confidence: 99%

“…e new connection weight adjustment formula between the hidden layer and the output layer is as follows (5):…”

Section: Algorithm and Steps Of Bp Model For Enterprise Comprehensive...mentioning

confidence: 99%

Application of Neural Network Sample Training Algorithm in Economic Information Management System

Wang¹

2022

Mobile Information Systems

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In order to make up for the shortcomings of traditional financial evaluation, this paper proposes a method of enterprise comprehensive performance evaluation system based on the balanced scorecard method and BP artificial neural network model. This method focuses on the application methods and steps of BP artificial neural network model in enterprise comprehensive performance evaluation system. In addition, it also makes a detailed study on the initial weight and threshold assignment of the BP network, the selection of training samples, the determination of hidden layer, the convergence of network, and so on. The experimental results show that this method verifies the comprehensive performance evaluation results of 15 manufacturers, and the results are 4 excellent, 5 good, 3 average, 2 poor, and 1 very poor. This method effectively reduces the limitations of enterprise comprehensive performance evaluation by introducing nonfinancial evaluation indicators.

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Are chatbots really useful for human resource management?

Cited by 47 publications

References 48 publications

The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review

The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review

Behavioral changes associated with interacting with bots on Twitter

Application of Neural Network Sample Training Algorithm in Economic Information Management System

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