volume 6, issue 4, P99 2018
DOI: 10.3390/technologies6040099
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Abstract: In terms of sustainability, cities become smart when they provide smart services to the inhabitants using information and communication technologies without threatening the future of the environment, economy, or society. However, the process of developing such sustainable smart services has certain challenges, especially in understanding the real needs of the people living in the city. Citizens or, in a wider perspective, the inhabitants of the city are the key stakeholders in the case of smart services in a c…

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